Sharlyne Namarome

PERSONAL PROFILE Name: Sharlyne Namarome Mukaisi Cell Phone: - P.O Box: 46306 - 00200 Nairobi Email Address:- CAREER AND PERSONAL OBJECTIVE As a self-driven professional with qualifications and knowledge in the Development Studies and Virtual Assistant field. I am highly-skilled in fast paced environments, able to quickly evaluate and react to constantly changing situations and work effectively in teams to provide superior results. My skills have allowed me to identify, plan and deliver initiatives that increased profits while simultaneously reducing costs within any organization. SKILLS AND COMPETENCE Experienced virtual assistant. Excellent in leadership, research, communication and interpersonal skills. Experienced in CRM software. Excellent negotiation and networking skills. Good at customer relationship management. Excellent in email communication, email marketing, data entry, scheduling, quotation. Excellent in critical analysis and creative thinking. Excellent customer service skills and social work. Ability to provide consistent, high levels of service, attention and customer care. Ability to operate with safety at the forefront of my mind at all times. Proficient in Microsoft Office suite: Excellent knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook, PowerPoint, Database, Spreadsheets and the Internet. Fluent in spoken and written English, Kiswahili. Ability to multitask Ability to understand the political and social dynamics of a county. Ability to adapt in any environment and can work in shifts. Analytical and time management skills. Ability to work under minimal supervision. Excellent administrative skills. Team player with an excellent work ethic. Ability to work with the community and field work activities. WORK EXPERIENCE Feb 2021 - December 2023: Greenlight Electronics Inc. (USA) Position: Data Centre and Search Executive (Customer service and sales executive) Answer email from vendors or buyers. Enter new lead information into our system Quotation to customer to a lead or existing customer. Call suppliers for a quote Keep customers up to date with their orders.. Research for any new requirement a customer needs in order to provide them with a future quote. Answer the phone respectfully and help out our customers with their questions. July 2019 – Sep 2019: Kenya Pipeline Company Position: Casual Appointment. Participated in organizing community engagement forums along Kenya Pipeline Company Right of Way. Receiving and filing sponsorship requests and testimonials from communities, groups and individuals. Picking up and delivering packages and supplies and to various departments. Helping communities to share knowledge and resources effectively. Aug 2017 – Dec 2017: Cottolengo Community Centre Position: Social Worker Attaché Engaged in community outreach activities to raise awareness about social issues. Teaching skills and developing mechanism for children to rely on to better their lives and experience. Counseling services to HIV positive children aged 7 years and above. Monitoring the children’s health constantly especially the infants. Hospital visitations for various clinical purposes. Aug 2016 – Dec 2016: National Museum of Kenya Position: Research Attaché I did Research on different communities in Kenya majorly the Luhya Community in Western Kenya, their Culture, art, history, linguistics since I was based in the Cultural Heritage Department. Collect and document Kenya’s tangible and intangible cultural heritage. Ushering leaders and students where my role was to create awareness of the country’s rich heritage to the general public and learning institutions. Project leads on various programs. Secretarial, Clerical and Administrative work. EDUCATIONAL BACKGROUND Nov 2021 – Dec 2021: Ajira Digital Training Virtual Assistance Mailchimp Email Marketing Email communication Proofreading Form completion Customer service management Data entry Jan 2018 - April 2019: The Catholic University of Eastern Africa Bachelor of Arts in Development Studies Jan 2017- Dec 2017: Marist International University College Advanced Diploma in Development Studies May 2015 – Dec 2016: Marist International University College Diploma in Development Studies Feb 2009 – Nov 2012: Lockwood Girls’ High School Kenya Certificate of secondary Education REFEREES Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and / or any other aspects with respect to me: Mr. Michael Okuku Lecturer The Catholic University of Eastern Africa Email:- Judy Acosta Manager Green Light Electronics Email:- Mr. Bernard Kimani Corporate Communications Officer Kenya Pipeline Company Email:- Ms. Lynnette Cheptoo Krop Supervisor National Museum of Kenya Email:-