Sharlene Mae Paalisbo

SHARLENE MAE PAALISBO --live:.cid.185933cd3ae35f20 PROFILE PROFESSIONAL SKILLS Real Estate Virtual Assistant General Virtual Assistant Skip Tracing and Building List Lead Generation Data Entry Web Research Communication skills Consolidating records to Excel/Sheets Customer Service Travel Arrangement (Flight/Hotel/Tours) PERSONAL SKILLS Creative / Resourceful Reliable and professional Organized Time management Team player Fast learner Motivated Can work with minimal supervision Adaptable Focused Goal Oriented COURSES AND TRAININGS COMPLETED -Virtual Assistant Training Course -Property Management Training Course -Serviced Accommodation Training Course -Deal Sourcing -Real Estate Virtual Assistant -Social Media Management -WordPress and Marketing -TTP Course AWARDS MOST OUTSTANDING EMPLOYEE OF THE YEAR Swire Travel Phils Inc. Dec 2017-Dec 2019 VOC ROCKSTAR Concentrix June 2016 Extremely motivated to constantly develop my skills and grow professionally. With the skills I have honed from my previous and current working experiences partnered with hard work and creativity I am confident that I will be of great help to the company that I will be working with to have a lasting relationship with their satisfied clients. EXPERIENCE GENERAL VIRTUAL ASSISTANT - SHOPIFY AND PROPERTY MANAGEMNT Oct 2020 - present Processing Order in Shopify Updating the Profit and Loss Report Updating Property Rates with Channel Manager Responding to Customer Concerns through email Doing Marketing Research, Technical support, setting up CRM REAL ESTATE VIRTUAL ASSISTANT Jun 2020 - present Performs Cold Calling and appointment setting Update Client's List and Information in CRM Pulling up Lists and Performs Skip Tracing Lead Generation, SMS and Email Outreach and Campaign GENERAL RESERVATIONS ASSOCIATE - MARINE, FIT AND CORPORATE Swire Travel Phils Inc. | Sep 2016-Aug 28, 2020 Provide Travel Arrangements for Corporate Clients Answers customers inquiry through email and phone calls. Maintained and organized corporate client files and data Performs email blast to existing and non existing customers of the services offered as well as promotions. CUSTOMER SERVICE REPRESENTATIVE Concentrix | Jan 2016-August 2016 Received Inbound calls regarding billing concerns of customer's mobile numbers. Received Calls and route the calls to the right department for further assistance. Performed mobile basic troubleshooting through phone. SALES AND RESERVATIONS TEAM LEADER Wintrex Travel Corporation | Sep 2013-Dec 2015 Cater to walk in clients for their travel needs both International and Domestic Customize tours depending on travel request Attend to clients concerns and requests with regards to their travel Arrange team's schedule for the month Prepare monthly reports to be submitted to the office In charge of training team members and evaluating their performace EDUCATION BACHELOR OF SCIENCE AND COMMERCE MAJOR IN TOURISM MANAGEMENT Far Eastern University |-