Sharlene Damaris Wangare

SHARLENE WANGARI Nairobi, Kenya • (- •-www.linkedin.com/in/sharlene-damaris-a3 SUMMARY Dynamic and results-driven Social Media Manager with a passion for building brand presence and engaging audiences. Seeking to leverage expertise in content creation, analytics, and community management to drive impactful social media strategies that enhance brand awareness and foster customer loyalty. WORK EXPERIENCE Digital Media Creation,Diamond Bridge Insurance Agency Designed and created informative ,inspirational and humorous content aimed at driving reach,engagement and conversion. Increased reach and engagement on social media by 200%. Worked on building community engagement and improving client relationships. Set up email marketing campaigns for clients Cashier and Assistant Branch Manager, Java House Africa Increased assigned branch Net Promoter Score by 40% Ensured efficiency,proficiency and profitability of assigned branch.. Custodian of branch assets and overlooked their maintenance Prepared and presented end month profit and loss reports Ensured that guests had an exceptional experience. Managed day to day operations of assigned branch Managed a team of 20 people. EDUCATION Bachelor of Science in Tourism Management United States International University Relevant coursework in Travel Management and Hospitality SKILLS Microsoft Office Digital Media Marketing Trend Awareness Project Management Strategic Planning Social Media Management Social Media Analytics and reporting Content Creation Community Management and Engagement Flexibility and Adaptability