Sharisse Waje

SHARISSE A. WAJE Sulipan, Apalit Pampanga-Mobile No. - EDUCATION Bulacan State University City of Malolos Bachelor of Secondary Education (Biology) Date Graduated: April 2, 2008 WORK EXPERIENCE San Juan High School (DepEd) San Juan Mexico Pampanga July 18, 2016 – present Secondary School Teacher Galilee Business Support Services Fort Legend Tower, Level 21 3rd Ave. Corner 31st St. BGC Taguig City April 4, 2016- July 17, 2016 Construction Officer Email support Advanced Credit Management 14F BPI Bldg. Makati City June 15, 2015 – April 1, 2016 Relationship Manager skip tracing, locating customers whereabout collection calls Citigroup Business Process Solutions PBCOM Tower Ayala Avenue Makati, City August 27, 2012-March 1, 2015 Customer Solutions Officer (CitiMortgage Inc.) Handling general mortgage services including processing payments, billing disputes, document copy requests, creating work orders and escalating concerns. Coordinating with internal departments like research services, homeowner assistance team and refinancing department to cater all other mortgage inquiries. Handling general mortgage service Convergys Philippines 4/F Glorietta 5 Ayala Ave., Cor Salcedo St. Legaspi Village, Makati City August 2010-August 2012 Customer Service Associate Troubleshoot different kinds of AT&T cellphones, check warranty dates and replacing it after troubleshooting steps have been performed Followed up and made scheduled callbacks to make sure that the replacement phone is working. SEMINARS ATTENDED Excellence: Begins With a Commitment to a Value ( Jan. 30, 2009) Bren Z. Guiao Convention Center City of San Fernando Pampanga Everyday Science: The Real Life Concepts In Everyday Life (Jan. 24, 2009) Holy family Academy Angeles City Pampanga Workplace Wellness (May 16, 2008) Assumpta Technical High School Sta. Monica, San Simon Pampanga The Teacher in You( May 12, 2008)Assumpta Technical High School Sta. Monica, San Simon Pampanga Twelve(12) Success Principles (March 14, 2008) Bulacan State University City of Malolos Comprehensive Solid Waste Management for Our Homes (Dec. 6, 2007) Review Center, 4th Floor Roxas Hall Bulacan State University LICENSES and ELIGIBILITY Professional Teacher, License Number- (September 28, 2008) PERSONAL BACKGROUND 29, in excellent health condition, good in oral and written communication skills, know how to handle pressure, can adapt to change, can work with less supervision, open to new opportunities and can relate harmoniously to co-workers, God fearing. REFERENCES Francis Serrano Unit Manager Citigroup Business Process Solutions Ayala Avenue, Makati City - Pauline Dalusung Customer Service Representative WellsFargo McKinley Hill, Taguig City- Angela Mendoza Customer Solutions Officer Citigroup Business Process Solutions Ayala Avenue, Makati City -