Sharifah Mae Aming

SHARIFAH MAE AMING SOCIAL MEDIA SUPPORT TECH & CS REPRESENTATIVE ABOUT ME CONTACT ME AT Davao City, Philippines-Skype: live:.cid.ceae891f0645cff WhatsApp: - 3 years of professional experience as a Social Media Support assisting customers on Facebook, Twitter and other digital platforms. I also have more than a year of experience working in the Customer Service and Tech field as a chat, email and phone support. WORK EXPERIENCE Social Media Manager | Support Concentrix Philippines | January 2018 - January 2021 SKILLS SUMMARY Social Media Management | Support Customer Service and Technical Support (Chat, Email & Phone) Assisting customers on various Social Media and Digital platforms. Managing 7 - 10 agents, monitoring daily stats and daily reporting Generating monthly reports and analyzing data for improvement Create functional and process materials to help improve agents' engagement. Photo Editing using Photoshop and CorelDraw Customer Service and Technical Support Representative Digital Marketing | SEO Analyst VXI Globbal Holdings | November 2016 - January 2018 Web Content Writing EDUCATIONAL HISTORY Mindanao State University (2010 - 2013) Bachelor of Science in Business Management University of Mindanao -) Bachelor of Science in Information Technology Assist customer via phone, chat and email Provide satisfactory resolution to product technical problems. Assist with placement of orders, refunds, and billing concern. SEO Analyst | Digital Marketing | Web Content Writer LinkVista Digital Inc | January 2016 - August 2016 Keyword research and link building Guest Blog Outreach and creating content for Web 2.0 Lead Generation. Pitching to clients who are interested to boost their online presence.