Shari Kelly

Shari Kelly 715 Baldridge Ave Braddock, PA 15104 -- Career Objective: Equipped with 15+ years of experience spanning the retail, customer service and hospitality industries. Professional Experience: Assurant, Customer Service Agent March 2017 – Present Pittsburgh, PA Worked from home. Processed payments from escrow accounts. Alpine Access/Sykes, Customer Service Agent October 2016 - January 2017 Pittsburgh, PA Worked from home. Assisted gamers with technical support issues. Ibex Global, Technical Support Agent June 2016 - October 2016 Corapolis, PA Provide technical support for telephone, internet and cable customers. Worked with various client software to support client issues via telephone. U.S. Security Associates, Security Guard July 2015 - June 2016 Pittsburgh, PA Check in all incoming and outgoing freight from local manufacturing facility. Capital Asset Protection, Dispatcher July 2015 - February 2016 McKees Rocks, PA Make schedules for various site locations using labor management software. Run State and Federal background checks on all new hires. Written and verbal communication with various clients to ensure they are receiving the highest quality security services. Work with Excel and Word software. Lids, Assistant Manager May 2014 - February 2015 Pittsburgh, PA Provide customer service in a specialty retail setting, maintain store sales goals, scheduling and training new employees. Alcoa/Traco, Parts and Packaging Specialist December 2012 - July 2014 Cranberry, PA Cut and package metal extrusions to customer specifications. Callos, Temp May 2012 - December 2012 Cranberry, PA Cut and package metal extrusions to customer specifications. Helped in other departments as needed. Subway, Sandwich Artist October 2010 - July 2012 Avalon, PA Provide customer service, opening and closing store and cash handling. Callos, Temp June 2010 - October 2010 Pittsburgh, PA Worked as a general laborer at local vitamin packaging company affixing labels to product using mechanical labeler. Daily's, Equipment Operator September 2008 - July 2009 Verona, PA Ensure labels were properly affixed to products and packaging using various mechanical labelers. Lady Foot Locker, Assistant Manager January 2007 - October 2008 Pittsburgh, PA Providing customer service in a specialty retail setting, training team members, fill customer orders and maintain store sales goals. Target, Logistics Team Lead March 2006 - March 2007 Homestead, PA Supervised truck unload and replenishment of sales floor after hours. Trained and coached 12-25 team members. CVS Pharmacy, Shift Supervisor October 1999 - March 2002 Pittsburgh, PA Provided customer service, received store deliveries, ordered store merchandise and cash handling. McDonald's, Assistant Manager August 1996 - August 2004 Pittsburgh, PA Provided customer service in fast food setting, supervised 6-12 team members, trained team members, cash handling, inventory and schedules. Education: Duquesne University August 1998 - December 2002 Pittsburgh, PA Completed 3 years towards a bachelor’s degree in criminal justice.