Shareen Mae Dizon

Shareen Mae Garma Customer Support Specialist | GoHighLevel Expert | Virtual Assistant with 7+ Years Experience 🔹 PROFESSIONAL SUMMARY Empathetic and results-driven Customer Support Specialist and Virtual Assistant with 7+ years of experience in e-commerce, SaaS, and agency environments. Adept at managing customer interactions, scheduling, and operations with precision and warmth. Proficient in GoHighLevel (GHL), creating sales funnels, automation sequences, and providing front-line Zoom and chat support. Known for being calm in the storm during high-volume support moments. Seeking to bring my tech-savvy, front desk poise, and deep customer care experience to a fast-paced, customer-obsessed team. SKILLS & TOOLS ●​ Customer Support: Chat, Email, Zoom, Help Desks ●​ Platforms: GoHighLevel (GHL), Shopify, Trello, Slack, Google Workspace, Notion, Zendesk, Gorgias ●​ Communication: CRM Ticketing, Internal Collaboration, Zoom Room Etiquette ●​ Tech Skills: Funnel Building, Email Sequences, Automations (GHL), Social Media Management ●​ Soft Skills: Empathy, Active Listening, Multitasking, Time Management, Conflict Resolution ●​ Basic Bookkeeping: Invoice tracking, expense monitoring EXPERIENCE Customer Support Specialist / Virtual Assistant​ TrashLogic, Remote​ September 2023 – May 2025 ●​ Built and managed sales funnels, automation sequences, and client onboarding workflows using GoHighLevel (GHL) ●​ Responded to customer inquiries via chat, email, and Zoom with a consistent 95%+ satisfaction score ●​ Handled technical troubleshooting, CRM updates, and internal documentation ●​ Trained new staff on GHL functionality, best practices, and process workflows ●​ Acted as the first point of contact for client escalations, managing smooth resolutions with empathy and urgency Customer Support Specialist / Virtual Assistant​ Client via TalentPop, Remote​ April 2023 – May 2024 ●​ Handled 50+ customer inquiries daily across chat, email, and Zoom, maintaining a 86%+ satisfaction rating ●​ Acted as the virtual front desk, routing inquiries, managing Zoom lobbies, and escalating priority issues appropriately ●​ Provided onboarding support and guided users through tech troubleshooting and feature navigation ●​ Worked with CRM, spreadsheets, and internal tools to track and update customer accounts ●​ Delivered live support while maintaining professionalism on camera for all customer-facing calls Sales Associate & SME​ iQor, Davao City​ 2019 – 2022 ●​ Trained and supervised new sales and customer service hires ●​ Conducted telemarketing campaigns to upsell products, boosting sales revenue ●​ Provided detailed reporting on sales activities and customer feedback Technical Support Specialist​ Concentrix, Davao City​ February 2018 – October 2018 ●​ Supported diverse technical systems, providing Tier 1 troubleshooting and resolving issues ●​ Documented technical cases for reporting and analytics purposes ●​ Identified sales opportunities during support calls, driving incremental revenue EDUCATION Bachelor of Science in Business Administration, Major in Marketing Management​ Coland Systems Technology Inc., Cotabato City – 2014 Certifications & Training ●​ Customer Service Fundamentals - Iqor Internal Training ●​ Email Support for E-commerce – TalentPop Internal Training