Shareen Mae Dizon

Shareen Mae Garma Customer Service Specialist | Team Lead | Email Marketing "Enhancing customer satisfaction through expert support and marketing solutions." Location Davao City Philippines Shareen Mae Garma Customer Service Specialist | Team Lead | Email Marketing About me Highly motivated Customer Service professional with 7 years of experience delivering exceptional support across various channels. Adept at handling customer inquiries, troubleshooting technical issues, and training teams to enhance performance. A skilled email marketer, combining technical proficiency with creativity to drive engagement and customer satisfaction. Shareen Mae Garma Customer Service Specialist | Team Lead | Email Marketing Core Skills Customer Service & Technical Support (Zendesk, Tidio, Gorgias, GHL, Shopify, Hubspot) Team Leadership & Training Email Marketing & Automation Content Creation & Social Media Engagement Microsoft Office Suite & Canva Professional Experience Remote Customer Service & Technical Support Specialist TALENTPOP | Remote |- Provided customer support via phone, live chat, and email, handling 30+ inquiries daily. Achieved an 86% customer satisfaction rating through effective problem-solving. Utilized ticketing systems to track and resolve customer issues efficiently. Customer Service Representative & Subject Matter Expert IQOR | Davao City |- Resolved technical issues for customers across various platforms. Trained new hires on company processes, product knowledge, and customer service techniques. Assisted in improving telemarketing operations and identifying sales opportunities. Sales Associate & Customer Service Concentrix | Davao City | 2018 Assisted customers in locating products and enhancing their shopping experience. Built rapport with customers to foster brand loyalty. Shareen Mae Garma Customer Service Specialist | Team Lead | Email Marketing Freelance Experience Email Marketing Specialist TrashLogic | Freelance | September 2023 - February 2025 Designed and executed targeted email campaigns to increase engagement and sales. Optimized email copy and automation sequences for better open and conversion rates. Familiar with A/B testing and analytics to refine marketing strategies. Education & Certifications Bachelor of Science in Criminology | Coland Systems Technology Inc. |- Certification of Completion - Virtual Assistant Training | Udemy | 2024 Contact Information Location: Davao City Philippines 8000 - -