Shareen Camille Miraflor

SHAREEN CAMILLE A. MIRAFLOR 16 Sta. Rosa de Lima Street Bagong Ilog Pasig City- EDUCATION San Sebastian College BS – Psychology – College Level WORK EXPERIENCE Wells Fargo - Customer Associate Manager (Consumer Banking) January 2017 – Present Led a team of customer associates in delivering exceptional service. • Developed and implemented training programs to enhance team skills. • Analyzed customer feedback to improve service offerings. • Managed daily operations to ensure optimal customer satisfaction. • Streamlined processes to increase efficiency in the customer service team. • Organized team meetings to discuss performance and strategies. • Designed reports to monitor team performance and customer trends. • Fostered a positive team environment to boost morale and productivity. Acquire Asia Pacific - Team Leader (Technical Support) January 2008 – December 2016 • Encouraged innovation by creating a safe space for idea sharing. • Set clear expectations and roles to enhance team accountability. • Mentored junior team members, fostering their professional development. • Established a feedback loop to continuously improve team operations. • Conducted performance reviews to assess individual and team achievements. • Streamlined workflows to increase efficiency and reduce bottlenecks. Teletech - Technical Support Agent 2005 – 2008 • Provided technical assistance for telecommunication systems and equipment. • Diagnosed and resolved customer issues related to network connectivity. • Monitored system performance and ensured optimal operation of telecommunications networks. • Conducted troubleshooting for both hardware and software-related problems. • Assisted customers with the setup and configuration of telecommunications devices. • Responded promptly to service requests and maintained high customer satisfaction levels.