Share James Sari
Customer Support /
Virtual Assistant /
Data Entry Specialist
Results-oriented professional with seven years of experience and a proven skill in problemsolving, data management and feedback gathering.
Contact
Whatsapp Number
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Email-
LinkedIn Profile
linkedin.com/in/sharejames12
Education
Experience
June 2016 to April 2021
Short Par 4 - an E-commerce company for Golf Apparel Subscription
Senior Customer Service Representative /
Social Media Moderator
Addressed customers courteously using suitable methods and
problem-solving skills.
Greeted customers by name and displayed a respectful
attitude, helping develop rapport with the customer base and
build lasting relationships
BS in Civil Engineering
Delivered personalized customer service relating to questions
and promptly resolved basic problems on customer accounts.
Made appropriate account corrections to resolve customer
UNIVERSITY OF SOUTHEASTERN
PHILIPPINES Bo. Obrero, Iñigo St,
Poblacion District, Davao City, 8000
Davao del Sur
problems.
Gave accurate and appropriate information to answer
questions, troubleshoot issues and resolve complaints
Expertise
cancellation and customer feedback to better help
management improve our services
Helped manager in managing KPI spreadsheets to better track
Attended June 2011 - March 2017
Articulate Communication Customer
Email, Chat and Text Support
Step Instructions
Escalation Problem-Solving Team
Monitoring
Feedback Gathering Database
Management
KPI Monitoring
Return Policies
Google sheets proficiency
Interactive Dashboard Creation
Data Entry
Language
English
Filipino
Created monthly reports about reasons for subscription
the team's performance
Respond to customer complaints and concerns in Facebook
messages and comments as well as Instagram messages
July 2022 to September 2022
TF Brand Group, an E-commerce company with multiple
e- commerce stores across Europe and the United States
Customer Service / General VA
Maintained top 5 weekly ratings by achieving the KPI as
Customer Support.
Boosted team efficiency by completing admin tasks with
Shopify stores, managing CS ticket volumes, and handling of
long email threads from CS tickets.
Managing chargeback threats and Klarna disputes.
Analyses reports from customer support and provides solutions
for ticket drivers.
Provide Weekly CS Reports.
Apps Proficiency
Gorgias
Zendesk
Shopify
Recharge
Shipstation
Yotpo
Slack
Skype
Google Docs
Google Sheets
Odoo
Airtable
Ada
Canva
Trello
Experience
May 2021 to November-golf - a D2C E-commerce apparel brand
Team Lead / Assistant Team Lead / Data
Analyst / Bot Automation Specialist
Mentored new employees during and after training
Remained open to feedback from clients and peers to build and improve
skill set.
Analyzed and collected customer information to prepare product or service
reports
Created a Dashboard for KPI and Retention
Data to better track individual performance and company churn
Serviced a high volume of chats, texts, and emails while providing excellent
customer service
Investigated and resolved customer inquiries and complaints as quickly as
possible
Educated the customers about billing, payment processing, and support
processes and procedures
Undergone Automation course with Ada for bot building
Monitor and Improve automation in the chat platform on the website
through Ada
Created Rules in Gorgias for automation
July 2023 to May 2024
Skobel’s School Uniforms
Data Entry Specialist / General VA
Running Stock / PoS Reports in Odoo
Creating formula in Google Sheets for
automation
Data Analysis on expected sales to order
stocks based on previous sales data
Placing orders on external websites
Trello proficiency for task organization
Dashboard creation
