Sharbani Das

Sharbani Das HR - Learning & Development Specialist Details Dubai Marina United Arab Emirates -- Skills People Management Summary As a Learning & Development Specialist with extensive experience in training & program development and facilitation, my objective is to utilize my skills to create impactful learning experiences that drive employee development and organizational growth. My passion for designing effective learning solutions and my ability to collaborate with subject matter experts, stakeholders and people management make me an ideal candidate for any organization looking to invest in their employees' professional growth. Experiences FREELANCER Dubai UAE : August 2022 - Currently Working Customer Service Communication & Handling Training & Development Critical Thinking Negotiation Interpersonal Skills Employee Engagement Real Estate & Airbnb Management & Consulting : Assisted clients in optimizing Airbnb property performance through effective management, marketing, and pricing strategies Streamlined Airbnb host experiences by providing assistance with bookings, platform navigation, and guest communication Affiliate Marketing : Executed impactful affiliate marketing campaigns, enhancing sales and brand visibility for diverse businesses Mental Wellness Coaching : Conducted counseling and workshops to clients struggling with mental health issues. Helping them develop coping strategies on mental health and wellness, educating on the importance of self-care and mental health awareness Vendor Management Recruitment & Exit Interview TRAINING LEAD VLCC International LLC Pvt LTD, Dubai UAE : July 2019 - February 2023 Microsoft Excel Education BACHAELOR OF ARTS (BA) ENGLISH MAJORS Delhi University Developing and implementing training programs that align with the organization's goals and objectives related to beauty, wellness, and personal care Identifying training needs and gaps within the organization and designing appropriate training programs to address them Conducting training sessions for employees on various topics such as customer service, sales, product knowledge, and technical skills related to beauty and wellness treatments Ensuring that employees are up-to-date with the latest beauty and wellness trends, techniques, and best practices Evaluating the effectiveness of training programs and making changes as needed to improve results Collaborating with department heads and supervisors to ensure that employees receive the appropriate training for their job roles and responsibilities Managing the training budget and ensuring that training programs are cost-effective Tracking and reporting on the progress of employees who have completed training programs Building and maintaining relationships with external training providers and vendors in the beauty and wellness industry Ensuring that all training programs are compliant with relevant laws and regulations related to beauty and wellness. Courses CIPD Level 5 - Associate Diploma In People Management (Studying) JP Morgan Chase & Co - Excel Skills Virtual Experience Program Agile HR Fundamentals Microsoft Office _ Mumbai University The Human Resources Certification Program - HRCI Achievements "Star Performer Award" - VLCC MEA Region "Certification Of Appreciation" - To Build VLCC MEA Region "Innovative Award" Best Softskill Trainer Workshop - FIS Global Solutions Winner Of "Miss India Shillong" - Title Holder Hobbies Engaging and researching on cat instincts & behavior Incorporating regular practice of yoga, meditation & mindfulness Taking initiative to occasionally organize workshops focused on mental health RELATIONSHIP MANAGER & SALES COACH Sharbani Das Bayside Solutions Pvt Ltd, Mumbai India : April 2017 - January 2019 Coaching & mentoring sales professionals and teams to improve their performance and achieve sales target Provide one to one training and guidance to develop effective sales strategies and techniques for effective closure3 Analyze sales data, identify areas for improvement, and implement training programs to enhance sales skills and productivity Provide constructive feedback, conduct role-playing exercises, and offer ongoing support to help sales professionals succeed in their roles Overall, their goal is to optimize sales performance, increase revenue, and drive business growth. Learning & Development Specialist SENIOR EXECUTIVE TRAINER Fidelity Information Services, FIS, Mumbai India : April 2015 - May 2017 Create training materials to enhance employees' knowledge and skills related to the AMEX process Conduct product and process training sessions for new hires and existing employees on American Express products, ensuring a thorough understanding Stay updated with the latest product developments to ensure accurate and relevant training content Build strong relationships with international clients, providing exceptional service and support Provide on-the-floor assistance to address employee queries and concerns related to the AMEX process Supervise and manage teams across different locations, offering guidance, mentorship, and performance feedback Specialize in training on AMEX prepaid products within the Global Commercial Services division Equip employees with the necessary skills to handle prepaid product-related inquiries and transactions effectively. BRANCH TRAINING MANAGER Greenwoods Corporate Solutions Pvt Ltd, Mumbai India :February 2013 - March 2014 Oversee the Telemarketing (TME) and Front line Sales Team (FLS), monitoring their performance and provided guidance as needed Providing training on international products to the teams Ensuring they have the necessary knowledge and skills to sell those products effectively Collaborate with teams, gather information, solicit feedback, and take appropriate action to achieve the best outcomes This includes implementing changes or improvements based on feedback received Monitoring performance and On-the-Job Training of Marketing and Front line Sales Teams in achieving B2C targets Responsible for strategizing and implementing plans for corporate events This involved coordinating with various stakeholders, developing event plans, and ensuring successful execution Working closely with the sales teams to drive performance and growth Monitoring weekly and monthly sales targets COMMUNICATION & VNA TRAINER Wipro Pvt Ltd, Mumba India : April 2011 - January 2013 Plan and deliver training sessions to individuals or groups, focusing on various aspects of voice modulation, intonation, rhythm, and accent reduction. Provide training on soft skills and language proficiency to enhance the overall effectiveness and performance of individuals and teams. Offer one-on-one coaching sessions to address specific areas of improvement for participants, tailor training plans, and provide personalized feedback to help them achieve their accent goals. SOFTSKILL & AVIATION TRAINING COORDINATOR Franfinn Airhostess Academy, Shillong India : March 2010 - February 2011 Develop and coordinate soft skills and aviation training programs, including scheduling sessions, booking venues, and ensuring necessary training resources are available Collaborate with subject matter experts and instructional designers to develop training curricula, materials, and resources that align with organizational goals and industry standards. Coordinate with external trainers, consultants, or training providers to deliver specialized soft skills or aviation-related training programs as needed.