SHARATH
NAIR
INVESTIGATION
SPECIALIST
EXPERIENCE
INVESTIGATIONS SPECIALIST
AMAZON |DEC 2016-JAN 2020
Investigating and eliminating various e-commerce risk
and online fraud transactions by 99.9%
Support the delivery of service levels and productivity
targets for our global sites and work groups
Responsible for maintaining daily service level reports
which includes root cause analysis and production of
CONTACT
corrective action plans for SL misses
Providing prompt, efficient, detailed, customer-oriented
service to Amazon’s AWS customers
-
Working with customer support teams to ensure a
-
consistent and high-quality level of support
Demonstrating flexibility to transition within queues and
managing Workflow to maintain SLA.
PROFILE
Experienced operations
specialist working with amazon
in investigating and eliminating
EDUCATION
BACHELOR OF ENGINEERING, ELECTRONICS AND
various e-commerce risk and
COMMUNICATION
VISVESWARAYA TECHNOLOGICAL UNIVERSITY |-
online fraud transactions by
GPA: 2.5
analysing information and
various other electronic data
for FPT(Fraud Prevention
Team) .
SKILLS
Specialised in Fraud
Analysis for AWS (Amazon
Web Services)
Customer Relationship
Report on daily fraud trends
and cluster characteristics
Exceptional analytical and
data gathering skills.
Strong prioritisation and
time management skills with
high degree of flexibility
Excellent team player
capable of learning and
sharing knowledge in a
global team environment
AWARDS
CREST AWARD
MOST OUTSTANDING PERFORMER
OCT 2018 - DEC 2018
