Sharad Singh

PROFILE Sharad Pratap SINGH Project Management, International MBA, Bachelor of Technology Work Permit France, Sweden & India Contact Detail Address: Gothenburg Email: sharadcapricorn@ gmail.com Tel: - LinkedIn: sharadcapricorn Mgmt. Skills Project Planning and Execution, Business Development, Team Management, Customer Service, Customer Satisfaction, Problemsolving, Shareholder Relations, Customer Retention, Multi-Function and Multi-Industry Experience. Technical Skill Barco Control Room Devices, Computer Networking, Project Management Tools, AudioVisual Devices, Videowall, Displays, Controllers, Projectors, AV Encoders and Decoder, Troubleshooting, GSM Telecom, IT Tools, Windows XP & 7, Microsoft Office Certifications: Business Nordic Way: Oulu University. Microsoft: Introduction to data analysis using Excel. Cisco: CCNA Network. Cisco: CCNA Routing and Switching. Rockwell: Industrial Automation. Relcom: Telecom GSM/CDMA. Slaesforce.com (CRM) Languages Hindi (Native) English (Proficient) § Recent MBA graduate with 8 years of combined experience in Telecom, Audio-Visual (electronics, IT) and Automotive industry. Specialized in Project Engineering and Management, Service delivery, O&M, After sales and Customer Support. § International MBA from EM Lyon Business School, France (FT Ranking- World: 70, France: 03). (Availability: asap) EXPERIENCE 2018–19: Renault Trucks || MBA ELP 7-month Project || Renault’ Connected Services § Digital Transformation: Conducting a design thinking study with Renault Trucks’ connected services team as a digital strategy consultant (external) for developing a global web-based interface for all the stakeholders by carrying a series of interviews with Dealers and Fleet owners. (Methodology Used: Design Thinking, Scrum, Design Sprint.) Scrum AI IOT Business Strategy Big Data Leadership Customer Loyalty Customer-Driven Management Systems Integration Strategic Planning Technology Integration Information Technology Operations Management Inventory Planning Team Building Team Leadership Quality Improvement Relationship Management Advanced Technology cryptocurrency Digital Strategy System Administration Project Delivery Technical Support Preventive Maintenance Customer Relationship Management Microsoft Excel interpersonal Skills Presentation Skills Projectors LCD Video Walls CCNA Network GSM Telecom Microwave Antenna Barco Control Room Devices AV Encoders/Decoders Videowall Management Software Projection Systems Site Management Display Technology Design Sprints Digital Signage Cisco Networking Connected Devices Customer Service Representatives Digital Transformation 2012–17: Barco NV || Customer Support Sr. Engineer || Project and After-Sales. Barco N.V. is a leading multinational technology company that develops visualization and collaboration solutions. § Led projects and services for one third of the Barco’s customer in western India. § Service Responsibilities: Purchases under AMC, new orders, proposals, contract renewal, aftersales, business development, upgrade proposals, troubleshooting complex issues (IT, S/W or H/W), preventive maintenance, quality inspections, RCA. § Conducted major projects in Mumbai: project management, handover, vendor coordination and management, installation, upgrade, configuration, inventory management, support for hardware, software and networking devices. § Successfully completed 40+ AV Projects across India including Mumbai City Surveillance (13000 cameras, 12 control rooms) and Airtel Network Experience Centre (World’s biggest network-based monitoring center). § Customer retention above 95%; CSAT 4.6/-: Aura Comnet Pvt. Ltd. || Base Station (BSS) Engineer || Project It’s a telecom vendor which provides engineering services for GSM/CDMA operators. § Worked (BTS and BSS Level) on two telecom projects within Delhi. § Led integration, commissioning, expansion and acceptance test. 2010–11: Relcom Engineering Pvt. Ltd. || Site Engineer || Project Relcom is a telecom vendor which offers services for telecom base stations, transmission systems and switches as well as site construction. § Worked (BTS level) on multiple telecom projects in various parts of India. § Led installation, integration, commissioning and acceptance test. § Completed 3 state level BTS Telecom projects (250+ sites) EDUCATION 2018–19: EMLyon business school (Ecully, France) || International MBA (full time) Digitalization, MNE Management and International Strategy. Cohort of 22 nationality: developed Interpersonal, Cultural and Team Building skills. 2005–09: Uttar Pradesh Technical university || Bachelor of Technology Electronics and Telecommunication (4 years); Scored 70.4%. AWARDS § Received Barco’s awards in different disciplines: Project management award – successfully managed one of the biggest Barco’s projects Business developer award (after-sales) – increased service sales in Mumbai. Innovative idea award – found a solution which drastically reduced the downtime. Site support engineer award (awarded twice) – efficiently administered site operations § Got appreciation letter from L&T, Frischmann and Honeywell for project management. ADDITIONAL INFORMATION § Enjoy: exploring-integrating software & apps, troubleshooting windows and software. § Organized, Responsible, Team player, Self-starter and Considerate.