Shaquawna Scarbor

SHAQUAWNA SCARBOR Petersburg, VA- Customer service representative with 5+ years of experience in t customer service, tech support, and customer care hotel industry.. Familiar with customer service software solutions. Very organized and meticulous with organizing customer interaction with various fields. Authorized to work in the US for any employer WORK EXPERIENCE Customer Engagement Specialist Alluerion March 2020 to September 2020 Provided customer service online and have the following responsibilities and duties: responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry. Customer Service Representative Kelly Services - Virginia Beach, VA December 2019 to April 2020 • Open and maintain customer accounts by recording account information • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Maintain financial accounts by processing customer adjustments • Recommend potential products or services to management by collecting customer information and analyzing customer needs Tier 1 Advisor Kelly Connect December 2019 to March 2020 • Troubleshoot devices • set up repairs and replacements for customers • always provided excellent customer service • corrected performance issues Room Attendant/Housekeeping Courtyard by Marriott - Norfolk, VA May 2019 to January 2020 • Managed guest supplies and replenished as required. • Provided optimal level of customer service for industry. • Administered cleaning of floor, carpets and mattresses. • Coordinated with housekeeping lead and ensured clean hotel rooms and hallways. • Greeted all guests pleasantly and resolved all queries. Guest Service Representative Hyatt Regency Hotel - Sacramento, CA December 2016 to June 2018 Administer all guest departure on everyday Monitor all operations and ensure compliance to all quality assurance standards when dealing with customers. Coordinate with laundry department and assist to clean guestrooms. Pet Care Associate The Pet Inn - Sacramento, CA June 2015 to October 2015 physical and behavioral needs 〓​Handle dogs and cats and occasional other animals of all sizes, ages, temperaments and needs safely and appropriately 〓​Follow and maintain excellent knowledge of organization cleaning, sanitation, and disease prevention protocols in order to provide a safe, clean environment for all 〓​Provide all animals with appropriate housing, food, water, bedding, toys and other mental stimulation and enrichment, social interaction with humans and, where appropriate, members of own species 〓​Maintain excellent knowledge of all shelter standard medical procedures, vaccines, preventatives, and common diseases and their symptoms, transmission, prevention 〓​Monitor health of animals and rapidly identify any health issues and report to Veterinary Staff or supervisor 〓​Monitor behavioral health of animals and rapidly identify any issues that may require special action and report to supervisor 〓​Use shelter database and employee communication systems to keep accurate animal inventory, write animal behavior and other memos, submit medical exam requests, place Customer Service Representative Kroger Stores - Virginia Beach, VA January 2014 to April 2015 Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Pet Care Associate PetSmart - Chesapeake, VA February 2012 to November 2013 Bathes dogs in preparation for grooming: Combs and cuts out heavy mats from dog's coat, using barber shears and steel comb. 2) Brushes fur to remove dead skin, using dog brush. 3) Draws bath water and regulates temperature. 4) Washes dog, using perfumed soap or shampoo and hand brush and repeats process until dog is clean. 5) Dries dog, using towel and electric drier. 6) Cleans animals' quarters. 7) May trim and shape dog's coat and clip toenails, using scissors and clippers. EDUCATION High school or equivalent Landstown High School - Elk Grove, CA 2016 to 2017 SKILLS • • • • • • • • • • • • • • • • • HOUSEKEEPING (10+ years) CUSTOMER SERVICE (10+ years) RETAIL SALES (1 year) FAST LEARNER (Less than 1 year) Time Management Filing Hospitality Microsoft Office Excel Communications Live Chat (1 year) Cash Handling Guest Services Animal Care Front Desk Help Desk Troubleshooting ASSESSMENTS Attention to Detail — Completed July 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed Work Style: Reliability — Familiar September 2019 Tendency to be dependable and come to work. Full results: Familiar Attention to Detail — Completed June 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed Verbal Communication — Completed June 2020 Speaking clearly, correctly, and concisely. Full results: Completed Active Listening — Completed September 2020 Actively listening and appropriately responding in conversations. Full results: Completed Workplace Safety — Completed June 2020 Using safe practices at work. Full results: Completed Customer Service — Completed May 2020 Identifying and resolving common customer issues. Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. ADDITIONAL INFORMATION Skills Microsoft Office (6 years), Customer Service (10+ years), Housekeeping (6 years), Communications (5 years), Typing (4 years), Sales (7 years), Animal Care (3 years), Fast Learner (4 years)