Shantoy Smith
Lincoln District, Lincoln P.O. Manchester Jamaica W. I.
Tele: - Email:-
CAREER SUMMARY:
Sales Consultant with 3 years experience in customer service. Strength in working with diverse groups to achieve company's objectives. Customer oriented, upbeat, confident and always willing to help. Eager to learn and a well spoken person. Driving for success towards the growth and development within your establishment.
WORK EXPERIENCE (NEWEST TO OLDEST) 3MOST RECENT
Sutherland Global Services (Jan 2018- Jan 2019)
Main Street,
Mandeville
Jamaica
Position: Consultant (AT&T)
Duties: Sales, Providing World Class customer service and taking phone calls to meet metrics.
HGS (Jan 2017- Sept- Constant Spring Road
Kingston
Jamaica
Position: Members Associate (Humana)
Duties: Customer Satisfaction-Oriented- web navigation, resetting password and username
XEROX (Oct 2016- Jan- Grenada Road
Kingston
Jamaica
Position: General Customer Service Representative (Amazon)
Duties: Providing effective, efficient, precise and concise information about the company's products
EDUCATION
Bellefield High School (Sep.2009-June 2014)
Caribbean Examination Council – (CXC)
Subject Grades Year
Spanish 2 2013/14
Information Technology 3 2013/14
English A. 2 2013/14
Agricultural Science 2 2013/14
Mathematics 3 2013/14
Geography 3 2013/14
Chemistry 3 2013/14
Biology 3 2013/14
H&S Biology 2 2013/14
SEMINARS, CONFERENCES & WORKSHOPS PARTICIPATION
Two Weeks Workshop
Spanish Workshop at Manchester High School
Bellefield High School prize giving
SPECIAL ATTRIBUTES (SKILLS)
Excellent Communication Skills
Good Writing Skills
Great Typing Skill (40 wpm)
Excellent Inter-Personal Relationship
SOFTWARE APPLICATION AND TOOLS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
CRM
Rio
Telegence
Salesforce
Opus
CO-CURRICULAR ACTIVITIES & AWARDS
Senior Prefect at Bellefield High School
Member of Drama Club
Member of Culture Club
Member of Spanish Club
Member of Sign Language Club
Member of Netball
Member of track & field
Gold, Silver and Bronze awards for track & field
13 laminated awards for top performer at HSG
SPECIAL INTEREST & HOBBIES
Writing
Reading
Typing
Watching Television
Engage in Social Media
REFERENCES
Mr. Cedric Palmer
Pastor
Bethany Moravian
Mile Gully,
Manchester
Jamaica
Tele: -
Ms. Chaveli McLaughlin
Quality Analysis (HGS)
113 Constant Spring Road
Kingston,
Jamaica
Tele: -
Mr. Oshane Brady
Supervisor (XEROX)
10- 15 Grenada Road
Kingston
Jamaica
Tele: -
