Shanthy Devaraj

Shanthy Devaraj Voice : - E-mail:- Place: Coimbatore Professional Summary: Having 6+ years of experience in end-to-end of Application Monitoring from inception. Hard working Professional with exceptional skills owns MSc degree in Computer. Strong Initiative, Creative and able to learn cutting edge technologies and implementing them to handle business systems effectively Good communicator, able to establish rapport with both clients and colleagues, and motivate individuals to achieve organizational objectives. Employment Summary: Organization Designation Duration Hexaware Technologies Specialist 17-May-2013 to 17-Jan-2018 HDFC Bank Branch Sales Officer (BSO) 04-Apr-2018 to 18-Jan-2020 Technical Skills : Operating System : Windows XP/2000/2007 Tools & Utilities        : MS Office, Multimedia, Photoshop Academic Profile: MSc Software system – Karpagam Arts and Science College – Aggregate 76% HSC - S.R.P.Ammani Ammal Girls School - Aggregate 72% SSLC - S.R.P.Ammani Ammal Girls School - Aggregate 78% Professional Career Path: Specialist – Hexaware Technologies. Ticketing Tool : CRM Tool, Flex cube, Mailing Tool : Outlook Roles & Responsibilities: NGO: Sales To outcall the customer and creating leads To monitor and manage the team as a spoc Pitching for online sponsorship and guiding according to that Converting leads to sales. Telecommunication: Vodafone To import & monitor the data and the application. Informing to the support team via Email and provided with on-call support. Escalating the alerts within the given TAT Raising incident and assigning to the relevant support teams Exporting the data from the given database and maintaining the report. Monitoring the particular zone which is assigned. Maintaining the records in the absence of Team leader and reporting the process head. HDFC-BSO: Roles Opening savings and current account Track on forms and certification Maintaining the Suspension report Maintaining sales tracker and reporting to BM Handling customers and lobby management Tracking DSR and tracking all NRO ACCOUNTS Extra-Curricular Activities Participated and won the 1st prize in Quiz competition at college level. Participated and won prizes in various competitions at school level. Attended international workshop on Networks intelligence and Computing Technologies, IWNICT 2011. Participated in the One day technical seminar conducted by Rotaract club. Strength: Leadership. Nice listener. Community Service. Volunteering. Hobbies: Playing shuttle. Reading books. Personal Info : D.O.B  : 8th Aug 1990. Address  : W/o Sajith Unnikrishnan, 12/21 W RR V Avenue Nagar, Bommanapalayam, Thondamuthur Road Coimbatore-641046 Languages: English, Telegu, Tamil. Regards Shanthy Date: Place: Coimbatore