Shantanu Mistry
Address: 28/1, Ward 16 Madhyamgram Sree Krishna Sarani, Deshbandhu Road,
West Chandigarh, Pin-700130
Phone: -
Email:-
Professional Summary
Experienced Senior Associate and Subject Matter Expert (SME) in US Healthcare with deep
knowledge of Medicare/Supplement processes. Known for strong analytical skills, leadership,
and a consistent record of high performance. Successfully trained and guided teams, introduced
automation solutions, and optimized workflows. Lean practitioner with a results-oriented
approach to drive continuous improvement and achieve organizational objectives.
Skills
- Technical Skills: Power BI, Python, Advanced Excel, Microsoft Office, operating system
installation, software installation, printer sharing
- Healthcare Expertise: SME in US Healthcare Medicare/Supplement, quality analysis, client
Communication.
- Process Improvement: Lean practitioner with experience implementing automation solutions.
- Soft Skills: Communication, flexibility, critical thinking, stress tolerance, creativity, teamwork,
Adaptability.
Professional Experience
Senior Associate
Wipro Limited
2019 - Present
- Delivered high performance in challenging process queues, supporting temporary staffing
requirements.
- Recognized as 'Best Performer' for two consecutive years for exceptional contributions.
- Trained eight project batches, conducted quality audits, and managed Client Connect sessions
for seamless team-client alignment.
- Developed and presented multiple automation ideas, with several successfully implemented to
improve efficiency.
- Acted as a Lean practitioner, identifying process improvements and ensuring best practices in
project workflows.
Subject Matter Expert (SME)
Wipro Limited - US Healthcare Medicare/Supplement
2023 - Present
- Provided specialized expertise in US Healthcare processes, supporting teams with in-depth
knowledge and solutions.
- Led process standardization and quality enhancement initiatives, ensuring compliance and
high
accuracy.
- Collaborated with cross-functional teams to implement streamlined workflows and efficient
solutions.
Education
- Bachelor of Computer Application - Manipal University,-
- Advance Diploma in Hardware and Networking - NSDC Certified
- Higher Secondary Education - West Bengal Council of Higher Secondary Education
- Secondary Education - West Bengal Board of Secondary Education
Certifications
- Power BI
- Python
- Advanced Excel
- Advanced Diploma in Hardware and Networking
