Shanta Alexander

SHANTA ALEXANDER University Student EXPERIENCE Jun 2018 Jul 2020 O F F I C E A S S I S TA N T- H U M A N R E S O U R C E D E PA R T M E N T St. Ann's Bay Regional Hospital | St. Ann's Bay, Saint Ann · Scheduled meetings and appointments, wrote reports, and processed correspondence. · Performed data entry in company’s CRM platform. · Responded to emails and answered phone calls from customers and partners. · Supporting the operations of the · · company and supporting the CEO with admin tasks as they arise. Keeping an inventory of office supplies and ordering new materials as needed. Consistently met my short and long-term targets. · Proactively participated in meetings and helped create new practices. · Handled customer complaints with empathy and composure. Aug 2020 Sep 2022 A D M I N I S T R AT I V E A S S I S TA N TP H Y S I O T H E R A P Y D E PA R T M E N T St. Ann's Bay Regional Hospital | St. Ann's Bay, Saint Ann · Answer and direct phone calls · Organize and schedule appointments · Plan meetings and take detailed minutes · Write and distribute email, · · · · · Oct 2022 Jun 2023 correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Setting up equipment Working on exercises with patients Helping patients prepare for treatment (including helping with dressing and undressing) C U S T O M E R S E RV I C E R E P R E S E N TAT I V E -65 Mount Zion district, Mount Zion P. A, St. Ann, Jamaica - Aug 7, 2002 Jamaican linkedin.com/shantaalexander OBJECTIVE Results-driven and detail-oriented bachelor student with a strong background in delivering exceptional service. Eager to secure a remote assistant/customer service role where I can apply my proactive, customer-oriented approach honed through 4+ years of experience in office administration tasks and 1+ year in the Call Center industry. Recognized as a selfmotivated team player with excellent organizational and interpersonal skills, I am committed to surpassing expectations and making a significant impact on the success of any organization. SKILLS · Teamwork · Problem-Solving · Customer service · Strong phone contact handling skills · Active listening · CRM systems and practices · Excellent communication · Presentation skills · Ability to multi-task · Proficiency & Time- Management Sutherland Global Call Center S e r v i c e s | New Kingston, Kingston · Manage large amounts of incoming calls. · Generate sales leads. · Identify and assess customers needs to achieve satisfaction. · Build sustainable relationships and trust · · · · · · · with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints with empathy and composure. Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Providing feedback and suggestions. Adhering to policies and procedures. E D U C AT I O N Sep 2022 Present B I O T E C H N O L O G Y, O P E R AT I O N S M A N AG E M E N T ( B AC H E L O R ' S DEGREE) U n i v e r s i t y o f t h e We s t I n d i e s , M o n a | Mona Rd, Kingston Overall GPA- 3.56 Sep 2019 Aug 2021 N AT U R A L S C I E N C E S ( C E R T I F I C AT E ) B r o w n ' s To w n C o m m u n i t y C o l l e g e | Brown's Town, St. Ann · 2- year college completion · Caribbean Advanced Proficiency Exams (CAPE- all passes) · Pure Mathematics, Biology, Chemistry, · Sep 2014 Jul 2019 Physics, Caribbean Studies & Communication Studies Overall GPA: 3.75 HIGH SCHOOL DIPLOMA St. Hilda's Diocesan High School | Brown's Town, St. Ann · Caribbean Secondary Examination Council (all passes) · Spanish, Information Technology, Principles of Business, Biology, Chemistry, Mathematics, English A, English B, Social Studies AC H I E V E M E N T S · Presented at the House of Parliament · 4-H Club- Vice President · Student Publishing Team (Secretary) · Cheerleading Captain · Course Representative- Cellular Biochemistry · Clubs and Societies President- George Alleyne Hall · Games Committee - Female Block Representative H O N O R S & AWA R D S University (Freshman Year) · Most Improved student- Introductory Chemistry · Sportswoman of the Year · Private Scholarship Awardee- Dr Watson · Campari Student Ambassador College (Final Year- during Covid-19 Pandemic) · Forensic research project Champion · Top Achiever During High School · Principals Honor Roll - x3 · Sportswoman of the Year - x2 · Girls Scout of the Year- x2 · Top Achiever REFERENCES Brandon Mattison · Contact number- - · Email Address--· Occupation- Hotel/ Hospitality Worker Shanalee Hyatt · Contact Number- - · Email Address--· Occupation- Practical Nurse Dr Phillip Watson · Contact Number- - · Email Adress--· Occupation: Doctor of Physiotherapy L A N G UAG E S · English | Native | Intermediate. · Spanish CSEC Spanish- pass