Shant Kahwajian
17 Porter Road Waltham,-
SUMMARY OF QUALIFICATIONS
Technical Abilities: Active Directory management, network service management and setup, general
troubleshooting ability, database management, mail server setup and management, web server setup
and management, Microsoft SQL, Microsoft Exchange Server, Windows 7, Windows XP, Windows server
(2003/2008/2012), Linux, Windows Server 2003/2008/2012, VMware, PacketTracer, Linux systems, Microsoft Access,
Word, Excel, PowerPoint, QBASIC, HTML, XHTML, CSS,O365, Citrix.
Hardware: Routing and switching configuration, computer hardware maintenance such as motherboard and drive replacement
Computers: Windows 10, Windows 7, Windows XP, Windows server (2003/2008/2012), Linux
Programming Knowledge: Basic knowledge of object oriented programming; basic knowledge of C++, XHTML, and JavaScript
EDUCATION
New England Institute of Technology, East Greenwich, RI
Bachelor of Science Degree, Information Technology, Network Engineering – March 2012
GPA: 3.22
Associate in Science Degree, Information Technology, Network Engineering, June 2010
Florida Institute of Technology, Melbourne, FL
Bachelor of Science Degree, Aviation Management with Flight, May 2008
WORK EXPERIENCE
Jetblue Airways - Boston, MA 2017 to Current
Analyst IT CTS
Respond to support requests from multiple workgroups
Staff and answer incoming help desk calls
Log all requests and incident in ticket tracking system.
Escalating of network, hardware, system to appropriate group
Incident Management Support
Support all northeast stations with IT support that is supported by BOS Crewmember Technology Services
Station PCI Compliance auditing
Reimage and deploy laptops, desktops, thin clients
Support thin client environment using Altiris and HPDM
RMA appropriate hardware with vendors
Support Common Use Systems (SITA)
Active Directory and Exchange User to Current Maintenance
O365 Mail Support
Provide L2 + L3 Support
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Shant Kahwajian
17 Porter Road Waltham,-
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Jetblue Airways - Boston, MA 2015 to 2017
Associate Analyst IT CTS
Respond to support requests from multiple workgroups
Staff and answer incoming help desk calls
Log all requests and incident in ticket tracking system.
Escalating of network, hardware, system to appropriate group
Incident Management Support
Support all northeast stations with IT support that is supported by BOS Crewmember Technology Services
Station PCI Compliance auditing
Reimage and deploy laptops, desktops, thin clients
Support thin client environment using Altiris
RMA appropriate hardware with vendors
Support Common Use Systems (SITA)
Active Directory and Exchange User Maintenance
Provide L1 Support
Jetblue Airways - Boston, MA 2015 to 2015
Associate Analyst Mobile Communications
Respond to mobile support requests from multiple workgroups
Staff and answer incoming help desk calls
Log all requests and incident in ticket tracking system.
Mobile device support and administrations using Airwatch MDM
IT procurement and purchasing
Bentley University - Waltham, MA 2014 to 2015
Help Desk Coordinator II
Respond to support requests from faculty/staff/students.
Staff and answer incoming help desk calls
Log all requests in ticket tracking system.
PC re-imaging using Ghostcast Server over network.
Respond to and resolve hardware and software troubleshooting issues.
Escalating of network, hardware, system and presentation technology issues toappropriate group.
Major accomplishment in this role: Updating of current ticketing system to enhance features and capabilities.
Skills Used: Basic Active Directory Maintenance. VOIP/IPCM maintenance. Hardware and Networking Troubleshooting.
Wayfair LLC - Boston, MA 2013
Frontline Shared Support Engineer (Temp Position)
Answered support calls and responded to tickets.
Triaged all software and hardware issues as they came into Frontline Support.
Wrote and executed database queries.
Provided On Call weekly rotation for off hours support.
Skills Used: MS-SQL. Cisco Unity. Cisco IOS, Mac OSX, Active Directory, Exchange
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Shant Kahwajian
17 Porter Road Waltham,-
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Juniper Networks - Westford, MA 2012 to2013
Lab Technician (Contractor)
Installed and configured the latest Juniper Hardware in the Proof of Concept Lab.
Configured and maintained server images needed for customer testing.
Maintained up to date inventory.
Assembled new test bed and network topologies for customer Proof of Concepts.
Configured and repaired current VMware images hosted on Vsphere and Esxi.
Installed and deployed new VMware machines.
Upgraded hardware on which VSphere and Esxi were running.
Jetblue Airways - East Boston, MA 2008 to Present
Ground Service Agent/ Customer Service
Service Aircraft when on the ground to ensure timely turn around for an operation that includes 120 + flights a day.
Check in customers and resolve other airline ticketing issues in that include Jetbluesegments.
Provide customer service and answer any inquires for all customers traveling onJetblue airways flights.
REFERENCES
Excellent References Available Upon Request
