Shannon Twiss

Shannon Twiss- |-EXPERIENCE January 2017 – April 2025 Villas of Distinction Luxury Travel Sales & Client Relations ● Researched and secured luxury villa stays across Hawaii, Mainland USA, Caribbean, Mexico, Central America, and Europe. ● Built lasting relationships with top travel advisors, offering tailored, high-touch support and expert destination knowledge. ● Delivered exceptional, confidential service to high-net-worth and celebrity clients, crafting personalized, five-star experiences. ● Surpassed monthly and annual sales goals, consistently outperforming targets by 30%+ on a lead-driven luxury travel platform. Mentorship & Training Leadership ● Hand-selected to mentor new advisors, providing guidance o n quoting, vendor management, and sales best practices. ● Led contract and invoice reviews to ensure client-ready accuracy. ● Conducted destination training sessions for key markets (Hawaii, Europe) and managed a peer chat group to support onboarding and collaboration. Concierge & Experience Coordination (Hawaii Focus) ● Coordinated full-service concierge support for luxury villas in Hawaii, specializing in custom, high-end guest experiences. ● Arranged private staffing (chefs, butlers, housekeepers), luxury transportation, and curated menus with partner chefs. ● Designed exclusive on-site events and excursions—beachfront dinners, entertainment, décor, and more—to create seamless, memorable stays. September 2013 – September 2016 Journese Destination Specialist ● Handled travel for many high-profile clientele by arranging for flights, hotels, tours, greeters & ground transportation. ● Created unique itineraries & trip guides for a variety of destinations (Hawaii, Mainland USA, Canada, Caribbean, Mexico, Costa Rica, Panama, Belize, Tahiti, Fiji, Cook Islands, Australia, and New Zealand) ● Managed a high volume of telephone and email requests through excellent time management and organizational skills based on each client’s interests, requests & needs. ● Consistently sold over $4.5 million annually ● Provided extra services for VIP clients, including special arrivals, arranging activities ( tee times special food and drink requests hard to get reservations at highly sought out high end restaurants and tours) ● Wrote comprehensive vendor profile reports regarding a variety of leisure and luxury destinations for publication on registered agent websites and internal information purposes. ● Remained highly organizational while managing multiple tasks with excellent communication skills. 2000-Current Travel/Lifestyle Photographer/Photo Assistant (freelance) ● Collaborate with photographers, clients, and crew to ensure each job runs smoothly a nd exceeds the customers’ expectations ● Responsible for editing, curating, and choosing shots that meet needs of clients a nd customers Production Coordinator/ Production Assistant- Los Angeles, CA ● Responsible for film and commercial set operations, including setting daily schedules, managing personnel, and coordinating with clients. ● Maintain budgets for each job, working with staff and clients to remain within the financial constraints ● Communicate with all members of the Production Team, providing regular status reports a nd other reports as necessary ● Responsible for all aspects of personnel management, including hiring, verifying all necessary paperwork i s completed, and resolving personnel issues