Shannon Medlin

Shannon Medlin Systems Software Engineer Profile Details Continuous Process and Systems Improvement Specialist seeking creative projects within the non-profit, Open Source, small business and LC3 communities. Over twenty years experience with IT Service and Software Development, primarily within the private Education Industry. Intimately familiar with both Proprietary and Open Source Application & Reporting environments bolstered by a strong background in Network, Server & Security administration. -- Proven knowledge leader and detailed Systems Design Analyst. Unique project proposal and management techniques with significant performance and efficiency improvement gains. Provides collaborative tailor designed solutions from concept to launch. Artfully applies industry Best Practices to boost innovation, facilitating Organic Collaboration and Ideation. Links LinkedIn GitHub Drupal.org About.me Portfolio Skills Drupal Employment History Wordpress Founder @tekAura, Software, DevOps & Analytics Engineer at tekAura, Tulsa, OK PHP April 2011 — Present Responsible for all levels of daily and long-term end-to-end business operations. To include, but not limited to marketing, sales, consulting, implementation, maintenance, and fiscal planning. Check out my Projects list for some examples of recent work. Technical Analyst at Apollo Group, Phoenix, AZ May 2019 — July 2013 Process improvement leader in high call volume inbound call center, fielding requests from students, staff and faculty regarding Online Learning Systems and Resources. Realized $275 K in savings via proactive Call Trend Monitoring and Alerts system. Implemented strategies to promote exceptional service aptitude and continuous process improvement initiatives. • Knowledge Centered Support (KCS) Implementation • Trouble Ticket Categorization • VuStats Aux Time Schedule Adherence • Tailored Key Performance Indicator (KPI) Statistical Analysis and Reporting • Average Handle Time (AHT) Root Cause Analysis • Nail the Basics (NtB) Symfony JavaScript jQuery Python Linux Docker DevOps Agile Project Management Amazon AWS Java Consulting API RESTful Services • Call Center Trending & Alerts • SalesForce Reporting & Analysis • SharePoint Design and Development Full Stack Development • Shorthand Readers Club founder • Onboarding Training Program Manager Code Mentor Bug Squasher Software Developer Analyst at Universal Technical Institute, Phoenix, AZ September 2005 — April 2009 Designed proprietary Student Information System (SIS) modules, Application Program Interfaces (API) and Database Connectors. Worked within Progress Rapid Development Environment (RDE) utilizing Agile Project Management (PM) techniques alongside mature Project Management Office (PMO). Performed root cause analysis, process discovery and system performance monitoring. Executed data scrubbing, transformations and monitoring in production systems. Duties included various forms of unit testing, end user documentation and training sessions. • Automated Address Validation • US Postal Code Imports • Marketing Campaign Import to Leads System • Sales Performance Tracking and Rewards System • Regression Testing Education MS in Innovation & Entrepreneurship, Full Sail University, Winter Park, FL September 2013 — April 2017 This 12-month master’s program leads students from the initial conceptual stage of a tech or creative product or service, all the way to a full-fledged business plan that can be pitched to potential investors. Full Description BS in Networking Technology, Collins College, Phoenix, AZ October 2003 — February 2006 Student member of IEEE Consistent hands on lab work. Good mix of lecture and practical. References Christian Modern from Love4Giving-· https://twitter.com/ChristianModern David Vasquez from CVS/Aetna-·- Courses Quantitative Methods for Decision Making, Western International University September 2009 — October 2009 Graduate Research Methods, Western International University January 2019 — February 2010