Shannen Barnard
Cell: - -SUMMARY
Skills: Project Management, Operations Management, Business Strategy, Systems Analysis and Design, IT, Problem solving, Creative thinking, Photo editing, Guest Relations, Sales, Customer service
EDUCATION
Currently Studying Exercise Science, January 2020
Three Rivers Community College, Norwich, CT
BS in Business Information Systems, May 2015
Eastern Connecticut State University, Willimantic, CT
AWARDS& ASSOCIATIONS
Mentor, to inner city middle school students, 16 hours
ConnectiKids, Hartford CT, 2019
Recipient of Appreciation Award (Received for a successful delivery of the Internal Audit Project)
Aetna, 2018
Association of Information Professionals, Vice President
Eastern Connecticut State University, 2015
NCAA Swim Team Member and School Record Holder
Eastern Connecticut State University, 2013 – 2015
Recipient of the “Excellence Award” (Received for Systems Analysis and Design Project, Pfizer)
Eastern Connecticut State University, 2014
WORK EXPERIENCE
Front Desk Associate
Planet Fitness, Waterford CT,February 2020-March 2020 (laid off due to Covid-19)
Increased revenue by communicating and demonstrating the benefits of products and promotions to customers
Provide telephone support to customers and solve customer-facing problems
Maintain cleanliness of the club
Sales Lead
Ann Taylor, Mashantucket CT,Sept 2019-March 2020 (furloughed due to Covid-19)
Driving sales by consistently demonstrating incomparable selling skills
Ensuring superior customer experience by having the customer always be the priority
Empower the team to assist in all aspects of the customer needs and maintain a clean, orderly, and inviting store environment
Business Analyst
Aetna, Hartford CT,September 2017-July 2019
Lead BA on an internal database rewrite project working in an agile format
Worked on gathering business requirements and conducted data analysis
Worked with business, development, and QA teams
Created detailed documentation and use cases
Management Systems Coordinator
Electric Boat, Groton CT,July 2016-August2017
Attained Project Manager role
Coordinated with stakeholders, created a project map, gathered requirements
Presented to upper management
Assistant Swim Coach
Connecticut Aquatic Club, Groton CT,April-September 2017
Assisted in coaching children ages 5-14; taught and demonstrated strokes through a fun and positive approach, developed age appropriate workouts and instructed proper drill techniques
PROJECTS:
System Rewrite, Aetna2019
Worked with the team to implement changes needed to the system in order to have their work run faster and save money in the long term.
Internal Audit Project, Aetna2018 Successfully delivered requirements to complete software changes needed by upper management.
Capacity Planning Software Project, Electric Boat2017
As the Project Manager I coordinated visits from the vendor, meetings, and multiple deliverables.
I helped the project stay on task for each deliverable and developed the project requirements.
