SHANNEEKA POWELL
SUMMARY
CONTACT
Dedicated and reliable professional with demonstrated customer service, time management, and
trend-tracking strengths.
Good at troubleshooting problems and building successful solutions. Excellent verbal and written
communicator with a strong background in cultivating positive relationships and exceeding goals.
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains
organized clean and safe work areas always with diligent attention to important details.
EXPERIENCE
Chatdesk Expert
Chatdesk | November 2022 - Current
Answered questions from customers that came in through the company's online chat feature.
Used various skills to resolve problems in a reasonable amount of time.
Monitored customer issues to deliver the best resolution course, following steps involved for
appropriate procedures.
Walked customers through online demonstrations to support a better understanding of product
features.
Hairstylist
Self Employed | Jamaica | January 2022 - Current
Assess customer needs and give recommendations on the best hair products Sanitize tools, restock
supplies, and clean the work area.
Provides natural hair and braiding extension hairstyles Resolves
customer complaints, if any, promptly and efficiently
Establish a professional and strong relationship with the client base from the start to ensure longterm business.
Housekeeper (Part-Time)
Private Residence | Jamaica | October 2021 - October 2022
Performed general housekeeping duties including vacuuming, dusting, laundry, and cleaning the
bathroom and kitchen.
Cleaned and organized household items, furniture, and appliances
Changed the bed linens and ensured the bedroom was tidy.
Ran errands and make appointments as needed.
Maintained inventory of household supplies and replenished them as necessary.
Monitored and reported any necessary repairs or maintenance needed.
Managed and prioritized tasks efficiently and effectively.
Customer Service Agent
IBEX Global Services | Kingston, Jamaica | October 2018 - November 2021
Enrolled customers for Amazon Prime membership and processed termination
requests.
--Portmore
Jamaica
SKILLS
Customer Satisfaction
Product and service knowledge
Detail-oriented
Self-starter
Teamwork
Strong communication
Reliable
Problem-solving
Leadership
Conflict resolution
Customer service
EDUCATION AND
TRAINING
Certification
NVQJ Beauty Therapy Level 2 National
School of Cosmetology And
Barbering Arts, Montego Bay, Jamaica
2018
High School Diploma
Holland High School, Falmouth, Jamaica
2017
Addressed and resolved product inquiries and disputes from customers.
Helps to prevent and solve customers' pre- and post-order concerns in a timely and friendly
atmosphere.
Completed ongoing training to stay abreast of product knowledge, service, and policy changes.
Maintained performance and quality standards based on established KPls and company policy.
REFERENCE
Stephany Campbell
Ibex Global Services
Team Manager-
Email:-
Sasha-Gay Morgan
Private Residence
Head of Household-
Email:-
