Shanne Dominguez

A versatile professional from the Philippines with a background in customer service, virtual assistance, social media management, and graphic design. I’d like to share a snapshot of my work experience and how it aligns with your needs.

In my role at Teleperformance as a Customer Service Representative for T-Mobile, I handled both inbound and outbound calls, assisting customers with inquiries, processing transactions, scheduling services, tracking orders, troubleshooting issues, and building lasting relationships through empathy and clear communication. I also monitored team call histories, ensured proper resolution tagging, and maintained accurate records using Microsoft Excel and Word.

As a Virtual Assistant at Cedar VA, I provided administrative support, managed schedules, coordinated client communications, and ensured smooth daily operations.

At St. Louis Review Center (SLRC), I managed social media platforms, created engaging content, and designed marketing materials to strengthen the brand’s online presence and connect with the target audience.

These experiences have equipped me with strong communication, organizational, and creative skills, enabling me to adapt to diverse roles while delivering quality results.