Shannaia Belle Abellano

Hello, I'm Shannaia Abellano, though you can call me Aya. I currently reside on one of the bustling streets of Manila. In my free time, I find great enjoyment in both watching films and reading. Both activities offer me a chance to relax, learn, and be entertained. They fulfill different aspects of my interests and provide a balanced way to spend my leisure time. I also have 4 cats — whom I love very much. I have more than 5 years of cumulative experience as an Appointment Setter/Sales Executive and 3 years as a Customer Support where I worked hybrid.

I've accumulated experience in various customer service-related roles, serving as a Customer Support and Sales Executive across diverse industries including retail, travel, B2B, SEO, and satellite radio accounts. Being part of an excellent BPO company has given me a distinct advantage, enabling me to seamlessly re-establish my previous career path without starting from scratch.

Through my experiences, I've honed top-notch skills that allow me to effectively excel in any role. I have worked through a couple of CRMs and CEPs (i.e Zendesk, Genesys, VoIP, Zoiper, Purecloud). I'm tech-savvy and adept at quickly mastering new technologies.

Here are the administrative assistance services I can provide for you:

Data Entry

Lead Generation

Customer Service

Appointment Setting

Live Chat Support

Email Support

My dedication to teamwork and problem-solving makes me an asset to any project or team.

Hope to work with you soon.