Shanna Miller

Digital‑banking support professional specializing in production support, quality assurance, complaints analysis, and customer‑experience operations. I build strong teams through coaching, training, and compliance‑aligned feedback, and I’m experienced in troubleshooting, incident management, root‑cause analysis, and cross‑functional collaboration. I have a proven track record of improving accuracy, reducing risk, and strengthening regulatory compliance (UDAAP, Reg E, Reg Z/TILA, Reg B/ECOA, FCRA) in high‑growth, fast‑paced environments where quality and customer trust are essential. I also contributed to establishing foundational processes for a start‑up digital bank, aligning closely with my strengths in quality, training/coaching, customer experience, production support and operational development.