Shanna Keys

Shanna Keys Concord, NC-- Work Experience ACCOUNT BALANCING & DATA ENTRY Corestaff 2018 to 2019 • Research the available billing information and payment histories of large, multi-account holders and divide and apply single payment transactions accordingly to reconcile those accounts. • Correct discrepancies preventing payments from posting in check scanning process and manually post payments to correct accounts TALENT ACQUISITION & AREA BUSINESS DEVELOPMENT 2017 to 2018 • Partner with the hiring managers of client companies to determine staffing needs • Utilize community networking events, job fairs, online job posting boards, email blasts, and other marketing and advertising venues to attract potential talent • Create job descriptions and post job openings to various advertising sources • Design flyers and ads for networking events and job fairs • Review applicant resumes and screen candidates via phone and in person interviews, skill based assessment test, reference checks, criminal background checks, and drug screens • Conduct single person and group orientations to on-board employees • Review weekly payroll for accuracy and submit for processing • Maintain detailed employee records and client profiles • Avoid legal challenges by staying up to date on EEO compliance laws and legislation • Initial reporting of workers compensation claims and follow up throughout the claim process • Utilize E-Verify system to authorize employment eligibility • Assist in the investigations of employee conduct concerns with behavioral coaching, company policy reviews, progressive discipline, and terminations. • Increase company profits and growth through the acquisition of new clients • Identify new leads and markets through networking, online research, and other resources • Attend networking, social, and industry events • Solicit new business prospects with targeted questions to identify company decision makers and gather information regarding current service utilized • Schedule sales meetings with new business prospects and meet with company influencers to discuss services and tour warehouse/plant facilities • Determine gross profit margins through risk evaluations and generate / negotiate new business service agreements • Maintain working business relationships and good rapport with existing clients through regular contact and client visits RESTAURANT MANAGER 2015 to 2017 • Coordinate daily front and back house operations • • • • • • • • • Respond efficiently and effectively to customer concerns Review product quality and inventory counts Organize and supervise shifts Evaluate staff performance and provide feedback to improve productivity Ensure compliance with sanitation and safety regulations Control operational costs Train new and current employees on SOPs and service practices Recruit and interview potential new hires Handle administrative paperwork and cash deposits INSURANCE AGENT 2008 to 2015 • Service the agency's existing book of business • Inspect property prior to policy issue to examine its general condition, construction type, and other key characteristics that determine insurance risk • Monitor claims to ensure equitable settlement • Stay current on changing insurance market trends and laws by participating in continuing education classes, reviewing professional publications, and business networking • Post payments and process policy changes • Initiate and pay out claims within agent's draft authority • Quote and write new business within authorized lines of insurance • Conduct insurance reviews to educate policyholders on their current coverage and advise them of any additional coverage needs • Write mortgage and vehicle loans, refinance homes and vehicles, open home equity lines of credit • Make market calls to expand the company's existing book of business • Track submitted policies through the underwriting process to ensure proper issue. • Set production goals and monitor progress towards meeting goals INSURANCE AGENT & OFFICE MGR 2004 to 2008 • Responsibilities as an insurance agent include the same essential duties as those outline above • Support company operations by maintaining office systems and supervising staff • • • • • • • • • Review and approve supply requisitions Monitor the clerical and administrative tasks of team members Recruiting and interviewing potential team members Provide orientation and training to new staff Complete the onboarding process for new hires and maintain employee files Conduct exit interviews Review, approve, and enter employee time for payroll processing Maintain office efficiency by creating and implementing office workflow procedures Improve office staff productivity through coaching, counseling, and disciplinary actions. Education High school diploma or GED Skills • Account Reconciliation (1 year) • Talent Acquisition (5 years) • Interviewing (5 years) • Human Resources (2 years) • Recruiting (5 years) • Workers' Compensation (2 years) • Office Management (4 years) • Employee Orientation (5 years) • Management (6 years) • Insurance (10+ years) • Banking and Lending (8 years) • Sales (10+ years) • Customer service (10+ years) • Data Entry (10+ years) • Management (6 years) • Office manager experience (4 years) • Accounts Payable (1 year) • General Ledger Accounting (1 year) • Microsoft Excel • Typing Assessments Administrative assistant/receptionist — Highly Proficient February 2021 Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient Active listening — Highly Proficient February 2021 Actively listening and appropriately responding in conversations Full results: Highly Proficient Customer service — Highly Proficient February 2021 Identifying and resolving common customer issues Full results: Highly Proficient Attention to detail — Highly Proficient February 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Highly Proficient Customer focus & orientation — Highly Proficient February 2021 Responding to customer situations with sensitivity Full results: Highly Proficient HR: Compensation & benefits — Highly Proficient February 2021 Knowledge of compensation and benefits programs Full results: Highly Proficient Medical receptionist skills — Expert February 2021 Managing physician schedules and maintaining accurate patient records Full results: Expert Spreadsheets with Microsoft Excel — Highly Proficient February 2021 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Highly Proficient Front desk agent (hotel) — Expert February 2021 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information • Typing 65wpm • 10-key 10,000ksph