Shanna Alenton

Hi! Thank you for viewing my profile. I am an experienced Customer Service representative and have over 4 years experience in the BPO industry. I've been promoted as an Escalations Representative in less than a year of stay with one of my previous employers.

Here are my specific skills:

✅ Phone Support

✅ Live Chat Support

✅ Email Support

✅ Technical Support

✅ Sales - Upselling

✅ Escalations and Retention

✅ Shopify Support Advisor

✅ Recruitment

✅ Email Marketing

✅ Familiar with Zendesk and Slack

I have strong communication skills, trustworthy and can definitely work under minimal supervision. I help my clients provide the best customer service experience to their customers by applying everything I've learned in this field. Working in the customer service industry since 2017 had me acquire skills which I am now very much happy to share to everyone who needs the services I can offer.

Feel free to send me a message!