Shanley Bella Santos

SHANLEY BELLA SANTOS Customer Care Representative with Sales, Logistics and Tech Support Experience - About Me - Mandaluyong City, Philippines 1550 Enthusiastic Virtual Assistant willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing excellent time management and problem - solving skills EXPERIENCE Marketing Associate Busy Bee Cleaning Co. |February 10 2022 Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings. Developed pre-season marketing plans to support department and divisional product strategies. Performed ongoing analysis to develop and advance future marketing strategies. Coordinated art and graphics creation for effective merchandising. Planned and executed events and marketing programs to increase qualified leads. Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters. Shipper and Recipient Department Representative FedEx Express and FedEx Ground | September 2021 - January 2022 Orchestrated routing by producing accurate shipping documentation and package labels Communicated with vendor representatives to resolve damaged shipments and item shortages. Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers. Scheduled pickups and deliveries to maintain smooth operations. Verified transactions, product orders and shipping dates and entered information into databases and reports. Technical Support Representative LG Canada | December 2020 - October 2021 Provided Tier 1 IT Support to technical internal users through desk side support services. Resolved diverse range to technical issues across multiple systems and applications for customers and end users across various time zones. Translated complex technical issues into digestible language for non technical users. Documented support interactions for future reference. Assisted customers in identifying issues and explained solutions to restore service and functionality. Assisted with updating technical support best practices for use by team. Submitted service tickets for equipment maintenance requests. Customer Sales and Service Expert Harry and David | August 2020 - December 2020 Holiday Ramp Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors Developed technical and mechanical proficiency to assist customers and field staff with service issues. Maintained and working knowledge of products, accounts, representatives, tools and systems. Processed order, service request and applied information to customers. Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions. EDUCATION High School Diploma Senior High School Diploma: Andres Bonifacio Integrated School Mandaluyong City- Humanities and Social Sciences- Bachelor in Secondary Education Major in English Polytechnic University of the Philippines - Manila City Philippines 2020 - Current