Shanique Pinnock

 Professional Profile Helpful and reliable professional with experience in dealing with customers, both to their satisfaction and that of the company’s. A versatile individual who is able to tackle various of situations effectively while maintaining a professional environment in hectic situations. Creative Customer Service professional with the ability to research and resolve problems before they become crises and serving customers with clear and transparent interaction. Education & Qualifications Personable, high-energy, talented and creative professional that seeks to achieve the satisfaction of clients and the success of the business. Bachelor of Science degree in Management Studies (emphasis: Human Resource Management) 2016- Present. Skills & Strengths Solid foundation of customer care and relations, with vast experience in the field Excellent talent for using strategies to de-escalate irate clients. Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life. Fluency in the English language with excellent communication skills in verbal, written and oral communication. Proficiency in numerous computer applications and software, including Microsoft Word, Powerpoint and Excel. Highly motivated and driven to achieve set goals and targets. Ability to maintain a calm and composed manner when dealing with potentially explosive client situations. Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work. Possess a fun and vibrant personality that customers find refreshing and appealing Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team. Great team player and excellent independent worker. EXPERIENCE Jamalco- Halse Hall, Clarendon- Summer 2018 Assisted numerous customers within the warehouse to select items needed for pick up and delivery. Provided customers with top notch service in distributing items purchased on a daily basis. Efficiently delivered safety clothing and items to multiple departments on the plant to ensure the safety and wellbeing of all internal customers. Teacher’s Aide- Kingston Seventh-day Adventist Church- New York, USA- Summer 2017 Provided daily personal and close, non-physical contact with children to provide classroom management and conducive environment for learning. Worked comfortably with children from diverse socioeconomic backgrounds and ethnicity. Established an open and professional rapport with the students. INTERESTS Writing poetry Participating in community and outreach activities Forming relationships with people from diverse backgrounds Meeting the needs of consumers of goods and services References Available upon request