SHANIQUA BURNETT
Address Kingston, Jamaica
Phone-
E-mail-Energetic Professional skilled in providing quality customer service and
administrative support, with experience spanning multiple industries.
Dedicated to leading highly effective administrative teams and
managing operations with efficiency and grace. Excellent
communication and relationship-building skills with proficiency in
Microsoft Office Suite.
Skills
❖ Good oral and written communication skills
❖ Data Entry
❖ Problem-Solving skills
❖ Fast Typing Speed
❖ Tech-savvy
❖ Attention to detail
❖ Strong analytical skills
Work History
Client Retention Specialist|Leasing Agent Assistant (Remote)
Krystle Property Management (Jun 2023-Present)
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Interact with the property owners (investors), residents, vendors and members
of the general public.
Input owners, residents, properties, work orders, bills, etc. to APPFOLIO and
PROPERTY MELD software.
Monitor important timelines and notify superior.
Help onboard new owner clients and ensure all items are done on the
checklist.
Help with workflow creation to make things more efficient.
Work through checklists and complete projects.
Assist with move in and move outs of residents.
Ensure utilities are set up in residents’ name.
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Assist bookkeeping with recoding GL Accounts.
Keep vendors Liability insurance, Business License & Workers’ Compensation
documents up to date in our records.
Team Lead (Remote)
Supertravel (Mar 2021- Jun 2023)
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Assign tasks to the employees and assess their performance.
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Set targets and goals for the week, month, and year.
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Provide constructive feedback to improve sales and conversions.
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Recruit new employees and provide them with training.
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Take over calls whenever required and handle heavy-duty days.
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Assess performances with metrics.
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Ensure that all employees adhere to the company policies and regulations.
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Prepare performance reports regularly (weekly, monthly, annually).
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Report any issues to the management.
Administrative Assistant
SIGNS JAMAICA LTD (Aug 2019 – Mar 2021)
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Keeping the office database and filing system up to date and organized.
Arranging staff meetings and scheduling appointments.
Writing memos, correspondence, invoices, receipts, spreadsheets and
other reports as needed.
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Processing a high volume of product orders and invoices for all sales
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transactions.
Purchasing office supplies and work with vendors.
Advertise job openings through online channels, screen incoming resumes
and application forms.
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Exhibits polite and professional communication via phone and e-mail.
Customer Service Rep/Reservation Sales Specialist
Hilton Hotels & Resorts (Sep 2017- Feb 2019)
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Manage large amounts of inbound calls in a timely manner.
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Provide travel information, itineraries and prices.
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Use selling techniques to promote packages.
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Handle customer complaints or concerns.
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Counsel clients on terms and conditions of travel e.g. Cancellation policies.
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Book reservations, share confirmation notices, process payments and refunds.
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Provide top-quality customer service.
SALES AGENT
Avis & Budget (Jun 2015 – Aug 2016)
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Maintaining Customer records and sales.
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Liaise with outlet owners on vehicle availabilities in case of a lastminute reservation.
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Book and confirm reservations for incoming customers.
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Manage large amounts of inbound calls in a timely manner.
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Identify customers' needs, clarify information, research every issue,
and provide solutions and/or alternatives.
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Seize opportunities to upsell products when they arise.
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Build sustainable relationships and engage customers by taking the extra mile.
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Ensure call records are properly stored and organized in the
Customer Relationship Management.
Education
Associate of Science: Arts and Entertainment Management
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (Jan 2018 – Aug 2020)
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Entertainment & Events Management
Member of Circle K Club
FHI 360 Scholarship Recipient
Caribbean Advance Proficiency Exam
ASCOT HIGH SCHOOL (Sep 2014-Jun 2015)
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Two (2) Caribbean Advanced Proficiency Examination (CAPE) subjects
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Member of Interact Club.
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Coursework in Entrepreneurship and Information Technology.
High School Diploma
EXCELSIOR HIGH SCHOOL (Sep 2009-Jun 2014)
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Five (5) Caribbean Secondary Education Certificate(CSEC) subjects.
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Member of Interact Club
References
Available upon request.
