Shanika (Shyann) Harris

With a strong foundation from Nicholas Senn High School, my journey led me to pivotal roles in customer service and credential verification, culminating in my most recent position at FEMA where efficiency and applicant guidance are paramount.

At MTM, Inc. and Equifax Workforce Solutions, I prioritized regulatory compliance and customer issue resolution. My certifications in office essentials and goal-setting from LinkedIn and Skillsoft bolster my competencies in help desk support and streamline procedures that benefit our applicants and team members alike.