Shanieke Johnson

Shanieke Johnson Kingston, Jamaica |- |-Professional Summary Motivated and personable customer service professional with strong communication skills and a commitment to delivering excellent support experiences. Known for being patient, reliable, and attentive to customer needs. Experienced in handling inquiries, resolving issues efficiently, and maintaining a positive and professional attitude. Quick to learn new systems and tools, with a strong focus on teamwork and continuous improvement. Eager to contribute to a customer-focused team and grow within a service-oriented organization. Core Skills Clear and Professional Verbal Communication Effective Written Communication Active Listening Call & Email Support Data Entry and Documentation Team Collaboration Typing Speed and Accuracy Conflict Resolution Empathy and Patience Multitasking (e.g., handling multiple chats or calls) Troubleshooting and Problem Solving Time Management Attention to Detail Technical Proficiency: Microsoft Teams, Google Workspace Professional Experience Customer Service Supervisor 360 Dental – Kingston, Jamaica | Jan 2023 - May 2025 Supervised front desk operations, ensuring efficient scheduling, patient check-ins, and communication workflows. Oversaw the accurate processing of dental insurance claims and trained staff on billing procedures and compliance. Provided guidance to reception staff on delivering clear explanations of insurance coverage, copayments, and financial policies. Maintained confidentiality and regulatory compliance in the handling of patient records and sensitive information. Monitored appointment scheduling and managed adjustments to optimize provider availability and reduce no-shows. Resolved escalated patient concerns professionally, supporting a high standard of customer service across the team. Trained and mentored new front desk staff, promoting consistency, accuracy, and a patient-first approach. Data Entry Clerk Cancer Society – Kingston, Jamaica | October 2019 - February 2020 Maintained and updated patient and organizational records in both digital and physical formats with a high level of accuracy and confidentiality. Supported medical and administrative staff by organizing health documents, reports, and correspondence for quick, secure access. Ensured data integrity by regularly reviewing and verifying patient information for accuracy and compliance with health data regulations. Assisted in coordinating record retrieval for appointments, treatments, and audits, contributing to efficient workflow and patient care. Followed strict confidentiality protocols in handling sensitive health information in accordance with organizational and legal standards. EDUCATION: Bachelor of Science (BSc), Forensic Chemistry University of Technology, Jamaica