Shanice Mahomed Tseka

SHANICE MAHOMED TSEKA I am an organized and dedicated administrative professional with about five years of experience providing HR and finance and office support. In my previous roles, I have managed correspondence, managed accounts, maintained diaries, arranged meetings, prepared minutes, and supported senior management with day-to-day operations. I am confident in using computers and internet applications to complete tasks accurately and on time. I work well under pressure and take pride in keeping office operations smooth and efficient. I am dependable, professional, and handle confidential information with care. I enjoy working with people at all levels and always strive to deliver high-quality work. With my strong communication, organizational, and multitasking skills. WORK EXPERIENCE Position: Bank Clerk | National Bank of Malawi Duration: January 2023 – November 2025        Managed daily administrative and clerical tasks such as filing, handling correspondence, and maintaining accurate customer and transaction records. Prepared and processed documents, reports, and internal memos for management approval. Scheduled client appointments and supported the manager and team with office coordination duties. Handled telephone and in-person inquiries, providing professional and courteous customer service. Ensured confidentiality of customer information and maintained compliance with bank procedures and standards. Assisted in organizing meetings, preparing reports, and keeping accurate minutes for branch reviews. Monitored and replenished office supplies to ensure smooth branch operations. Position: Administrative Assistant | Pallottines Limited Malawi Duration: August 2021 – December 2022   Planning and coordinating standard operative procedures and systems and introducing ways to streamline processes. Organizing and supervising other office activities (event planning, meetings with employees, stakeholders, bank agents, international organizations, members of the organization, workshops, assemblies, audits, travel).     Ensuring operations adhere to the policies and regulations of the organization and the Malawian regulations. Ensuring of smooth and adequate flow of information within the company to facilitate other business operations, managing schedules, monthly reports and deadlines. Following up on pending matters and reminding executives of important deadlines and commitments. Maintaining accurate databases, staff contact lists, and confidential company records Position: Administration Assistant and Finance Assistant | Secure Solutions. Duration: January 2020 – August 2021 Duties and Responsibilities           Facilitating the general operating procedures for both administrative operational activities in line with the Operations Manager, ie. coordinating meetings, meeting minutes, travel arrangements, appointments, Preparing, typing, and proofreading correspondence, reports, and official documents, handling confidential information with discretion and maintaining organized filing systems (both digital and paper-based). Assisting in preparing presentations, briefing notes, and reports for management and board meetings. Managing incoming and outgoing mail and ensuring timely communication flow within the organization. Screening phone calls, emails, and visitor inquiries; redirecting or responding appropriately. Organizing and maintaining office supplies and ensuring smooth day-to-day office operations whilst liaising with internal departments and external partners to ensure clear and efficient information sharing. Supporting senior executives with logistical and administrative needs, including travel bookings and event coordination. Ensuring adherence to company policies, safety, and security standards in all administrative tasks. Welcoming and assisting visitors in a professional manner, creating a positive and organized office atmosphere. Following up on pending matters and reminding executives of important deadlines and commitments. Maintaining accurate databases, staff contact lists, and confidential company records SKILLS       Office Management and Organization Diary and Meetings Communication and Interpersonal Skills (English, German (not fluent) Confidentiality and Discretion Time Management and Multitasking Proficiency in Microsoft Office and Internet Applications  Attention to Detail and Accuracy EDUCATION | Academic Qualifications: Bachelor of Social Science in Economics (Catholic University of Malawi) Data Analyst Certificate (Social Research Consult & Sunrise Consultants) Transforming Your Leadership and Management Skills (University of Washington ) Global Mental Health (University of Washington)