Shania Faith Fin

SHANIA FAITH FIN Sales representative / General Virtual Assistant Experience -- January 2023- Present EK Commerce Vito, Minglanilla Philippines 6043 Sales Representative / Shopify Product Lister Cebu, EDUCATION Bachelor of Science in Hospitality Management Asian College of Technology 2015 - 2019 EXPERTISE Sales Shopify Product Listing Order Processing Customer Service Representative LANGUAGE English Handle incoming sales inquiries and provide information on products to potential customers. Make outbound sales calls to potential leads and prospects to generate sales. Craft persuasive and compelling cold sales emails to reach out to potential customers. Assist customers with placing orders and resolve any issues or concerns they may have during the process. Ensure accurate and timely processing of orders to meet customer expectations. Optimize store listings to improve visibility and attract more customers. October 2021- January 2023 Sykes Asia Inc. Customer Service Representative In this role, I am responsible to provide exceptional customer service to customers.. We assist customers with inquiries, resolve complaints, and ensure customer satisfaction. Under two (2) healthcare accounts, processes orders for drug prescription refill, renews insurance, follows up doctor's prescription, and escalates emergency concerns. June 2019- March 2021 Real Estate Co. Lead Generation Specialist As a Lead Generation Specialist with expertise in real estate, I am responsible for identifying and acquiring potential leads in the real estate industry. My primary goal will be to generate qualified leads for real estate agents, brokers, or developers. I utilize strategic marketing and networking techniques to find prospects who are interested in buying, selling, or investing in properties. Relevant Skills Technical Proficiency Sales Forecasting Attention to Detail Organization and Time Management Strong Communication Skills