Shani Rhea Liston

Shani Rhea M. Liston #29 ML Quezon Street Poblacion, Dalaguete, Cebu-- CAREER OBJECTIVE: To be employed in an environment which will prove to be an avenue for learning, career growth, and personal development as well as provide me with the opportunity to share and impart the knowledge I have gathered from my academic and work experiences. WORK EXPERIENCES: January 2016 - June 2017 Independent Consultant under contract with Appen I review and rate web content associated with specific search queries, using a web application to support the measurement of search data relevance. July 1, 2013 – May 16, 2014 Customer Service Representative Telstra powered by Teletech Ebloc 2, IT Park, Lahug, Cebu City Handle service billing queries and requests from residential customers of one of Australia’s largest companies by providing guidance to resolve problems and attain a high level of customer satisfaction Became part of the Customer Insight Team for 3 months (February 2014 – April 2014) and assisted in identifying customer pain points and opportunities to improve customer service be it people, process, product or technology. Also assisted in ongoing programs of work to drive the behavioral changes that are vital to increasing advocacy of driving a continuous improvement culture. April 27, 2009 - June 12, 2009 Technical Support Representative AT & T Inc. TeleTech Provided technical support to customers by researching and answering questions and troubleshooting problems with their internet connectivity issues. September 5, 2007 - January 9, 2009 Office Staff/Youth Development Worker Municipal Social Welfare and Development Office Dalaguete, Cebu Assisted social workers with their every day activities and in accomplishing with their tasks through administrative duties, and helped organize programs and activities for out of school youth. April 25, 2005 - December 9, 2005 Teacher for ESL Program Cebu International School Pit-os, Cebu City Handled one-to-one English lessons in an after-school program for Korean and Japanese students. EDUCATIONAL BACKGROUND: 2001 - 2005 CollegeCebu Normal University Jones Ave., Osmena Blvd. Cebu City Bachelor of Arts in Communication 1997 - 2001 Secondary Saint Michael School Hijas de Jesus Argao, Cebu 1991 - 1997 PrimaryArgao Central Elementary School Argao, Cebu PERSONAL DATA: Nationality:Filipino Gender:Female Age:31 Date of Birth:July 1, 1984 Place of Birth:Argao, Cebu Status:Married REFERENCES: Rey Buaya Customer Service Representative Telstra powered by Teletech Customer Care Management Inc. Ebloc 2 IT Park, Lahug, Cebu City Contact No:- Catherine Palma Gil Customer Service Representative Telstra powered by Teletech Customer Care Management Inc. Ebloc 2 IT Park, Lahug, Cebu City Contact No:- Airene S. Villacampo Network Analyst Accenture Inc. Contact No: - Mrs. Evelyn Sarmago MSWD Officer Municipal Social Welfare and Development Office Dalaguete, Cebu Contact No: -