Shanerose Cadavona

SHANEROSE CADAVONA CONTACT --www.myprofile.ph/shanerosecadavona Laoag City, Philippines PROFICIENCY PERSONAL OVERVIEW I’m currently a Virtual Assistant for Clientlook by Lightbox for 5 years. We’re one of the BackOffice assistants that helps real estate clients from different countries like US, UK, Australia. Skilled in helping them organizing and managing their contacts. I do import properties nationwide from Lightbox to make real time updates on their sales, financial history, demographics. We log activities regarding on their (tours, calls, email, etc.). Committed to providing exceptional customer service & accuracy in data entry and database management. Also, doing Bookkeeping using Xero, managing company’s financial records, including transactions, invoicing, payroll, and reporting. WORK EXPERIENCE Zendesk Xero Slack Canva Intercom MS Office Time Management Basic Technical Support EDUCATION PROPERTY SALES CONSULTANT Balai Condominiums - Venvi Group of Companies - Philippines 2012 - 2013 Sales & Marketing Billing & Payments Tenant Researcher Avion BPO Corporation - Calling tenants to verify if they’re still in the same building, address & unit. Checking the data that we gather from the tenants if they’re accurate by double checking on their website or google search Gathering information from the building or property data & listing information is precise. We’re using Loopnet Crexi, Realtor.com, Trulia Diploma in Multimedia Arts STI Laoag (System Technology Institute- Office Administration – General Algonquin College - Ottawa Campus 2021 - Undergrad Technical Support/ Customer Support Representative Accenture Philippines - www.accenture.com/ph - Receiving calls/e-mail/chat from work from home employees of Accenture for clarification/s and/or concern/s. We diagnose and resolve technical hardware and software involving internet connectivity applications they needed for their work. Escalate out-of-scope and/or gray areas to Level 2 point of contact. Make sure to follow up & e-mail employees regarding their concern if it’s resolved or need further assistance. We also cater phone plans for Accenture amployees who have issue with their phone, billing or need to replace their mobile. WORK EXPERIENCE Part Time Diningroom Server PERSONAL STRENGTH Dependable on time, always make sure to be on time & always happy to help other when they have questions Being able to adapt & learn new things if there are new procedures & changes. Flexible with work time. Attention to details , making that the information & data are inputted accurately. Ability to work on pressure. Oakpark Retirement Residence - Ottawa 2021 - 2022 Make sure all drinks & tables are ready before opening the dine room area Taking orders & offering what is the menu for today Serving food & drinks Clearing tables. Remove dishes and clear tables after they have finished eating Following safety food prccedures Mainitaining the cleanliness in the dining area Virtual Assistant - Real Estate Clientlook by Lightbox - EBComm (www.clientlook.com) - Importing properties data files to CRM Inputting business card from their clients & reports accurately To make sure log updates to their contacts, activities from their clients & deal history. Add new deals & invite client participants. Schedule their meetings & task for their clients and team members. Assisting client’s concerns through Zendesk & Intercom Calling client who’s credit card and subscription need to renew or got expired. Virtual Bookkeeper - Intern Digital Bytes Financial Services 2024 Importing data to Xero accounting software Inputting supplier’s invoice & sales invoice Tracking Inventories Payroll processing Bank Reconciliation Generating of financial reports such as Trial Balance, Balance Sheet, Profit & Loss, Aged Receivables, Aged Payables, Inventory Item Details, BAS Statement, IAS Statement, and Journal Report WORK EXPERIENCE Data Analyst Sewer AI (Under Capella BPO) Analyzing video footage of sewer and pipeline systems to identify defects such as cracks, blockages, and other structural issues. Accurately labelling and classifying defects using a standardized framework. Maintain detailed and consistent documentation of findings. Collaborate with team members to ensure high-quality output and adherence to project standards References available upon request 2025