Shanel Racaza

Need someone that can be a great source of help? Let me help you grow your business!

I am an experienced Customer Support Associate with a demonstrated history of working in the outsourcing/offshoring industry for 10 years + and a Virtual Assistant handling E-commerce, as well as Real Estate but not limited to. With that being said, I am knowledgeable about the tools we are using.

I can help your business with the following:

• Social Media Graphic Design (Creating appealing graphics using Canva)
• Amazon FBA Seller Central Support
• Amazon Vendor Central Support
• Admin Support
• Email Support
• Chat Support
• Phone Support
• Web Research
• Data Entry
• Cold Calling
• Appointment Setting
• Basic Video Editing
• Basic Photo Editing

I am proficient in using the following tools:

• Amazon Seller Central
• Amazon Vendor Central
• Helium10
• Calltools
• Monday.com
• Canva
• GSUITE
• Dropbox
• Microsoft Office
• Asana
• ClickUp
• Basecamp
• Facebook Business Manager
• Instagram/ Facebook
• Feedback Whiz
• Slack
• Zoom
• Gorgias
• Zendesk
• Trello
• Mailchimp
• Hubspot
• Freshdesk

I describe myself towards work as:

• Self-motivated
• Pro-active
• Well-organized
• Task-driven
• Resourceful and fast learner
• Reliable and responsible
• Dedicated and committed

I commit to bringing my expertise to the table as I help leverage your time.