Experienced customer service professional with over 4 years in B2B and B2C support, including e-commerce experience. Skilled in CRM tools and communication platforms, I have a proven track record of exceeding expectations through effective communication and empathetic problem-solving. I am committed to enhancing the customer experience and consistently achieving high satisfaction ratings. Adaptable and dedicated to continuous improvement, I bring a strong understanding of the e-commerce landscape and a passion for delivering exceptional service.