Shanece Grant
Email:-
Marketing & Customer Experience Specialist
Content Marketer | SEO Strategist | Client Success Pro | Multilingual Communicator
Creative, versatile, and results-driven professional with 8+ years of experience in digital marketing, content creation, and customer service. Adept at crafting SEO-optimized content, managing marketing campaigns, and delivering exceptional client support across various industries. Known for clear communication, empathy, and a proactive approach to problem-solving—both in customer-facing and content roles.
Core Skills & Competencies
✔️ Content Strategy & SEO Optimization
✔️ Digital Marketing Campaigns & Email Marketing
✔️ Customer Support & Relationship Management
✔️ CRM Tools, Live Chat & Ticketing Systems
✔️ Conflict Resolution & Communication (English, French, Spanish)
✔️ Social Media Marketing & Ads Management
✔️ Copywriting & Editorial Oversight
✔️ Time Management & Project Coordination
✔️ Multilingual Translation & Cross-Cultural Engagement
Professional Experience
Content Strategist
Ongig (Remote) | 2.5 years
Led content creation, planning, and SEO optimization for a high-traffic blog.
Collaborated with internal teams to align content with marketing goals and analytics.
Ensured all content was audience-centric, engaging, and conversion-driven.
Part-Time Copywriter & Podcast Quality Assurance/Quality Control Specialist
The Edge Of Company, Inc. (Remote) | 10 months
Created compelling copy for newsletters, social media posts, and event campaigns across digital platforms.
Led Quality Assurance & Quality Control (QA/QC) for Edge of NFT and Edge of AI podcasts, ensuring audio clarity, brand alignment, and editorial accuracy.
Collaborated on marketing strategy and planning, contributing to growth initiatives and content calendar development.
Developed and edited website content, supporting the redesign and optimization of podcast-related web pages.
Assisted with event marketing and communications for high-profile conferences, including NFT LA Community Week (Los Angeles) and Outer Edge, Riyadh (Saudi Arabia).
Engaged with online communities to increase reach and drive interest in podcast episodes and events.
Podcast Content Manager
I Hear Everything (Remote) | 4 years
Managed content production and publication for multiple podcasts, ensuring the timely release of high-quality episodes.
Coordinated with hosts, guests, and production teams to ensure smooth content creation processes.
Edited and proofread podcast scripts, ensuring alignment with brand tone and audience engagement.
Created detailed podcast shownotes, summarizing episodes and including relevant links, resources, and calls to action for audience engagement.
Assisted in testing and training AI models to improve content recommendations and automated processes.
Applied prompt engineering to refine AI outputs and enhance user experience across podcast-related tools and platforms.
Content Editor
Craft Your Content (Remote) | 1.5 years
Edited articles, newsletters, and marketing assets for clarity, consistency, and tone.
Applied SEO best practices and optimized user readability and engagement.
Marketing Specialist
Brooklyn Haberdashery (Remote - Contract) | 6 months
Created product pages and optimized descriptions for e-commerce SEO.
Managed customer inquiries via email and social media; supported campaign initiatives.
Head of Marketing
gardenpatch (Remote) | 2 years
Increased organic traffic by 500% with strategic SEO and content leadership.
Oversaw all aspects of marketing, including team management and branding.
Marketing & Sustainability Lead
Gray Group International (Remote) | 2 years
Drove digital campaigns aligned with the UN’s Sustainable Development Goals (SDGs).
Managed a cross-functional team creating white papers, blogs, and branded content.
Growth Hacker & SEO Specialist
Gray Group International (Remote) | 1 year (cumulative)
Led paid ad campaigns via Google and Meta; doubled organic traffic for multiple clients.
Conducted audits, keyword research, and competitor analysis to refine strategies.
Social Media Ads Client Success Manager
Digital Visibility Concepts (Remote) | 1 year
Managed ad campaigns and ensured client satisfaction through performance reporting and support.
Provided strategy recommendations based on analytics and conversion tracking.
Customer Service & Communication Experience
Senior Customer Service Advocate
Concentrix | 1.5 years
Resolved customer issues with empathy and professionalism via phone and email.
Consistently exceeded KPIs for resolution speed and customer satisfaction.
Senior Customer Service Advocate
Advantage Communications | 2 years
Handled high-volume calls with a focus on product support and retention.
Recognized for excellence in customer experience and quality scores.
Front Desk Clerk & Translator
Riu Palace Jamaica | 1 year
Supported international guests in three languages and handled guest escalations.
Translated documents and conversations in real-time to ensure seamless communication.
Freelance Translator & Customer Support
Self-Employed | 2012 – Present
Delivered accurate and culturally aware translations for clients across industries.
Provided chat and email support for global clientele, ensuring clarity and satisfaction.
Education & Certifications
SEO Certification – HubSpot Academy
Web Design & Development – Vector Technology Institute
Flight Attendant (Inflight Module) – Colbourne College
French & Spanish Studies – Shortwood Teachers’ College
Languages
English
French
Spanish
Awards & Honors
🏆 Award for Outstanding Media Intern – Live Well Jamaica
🏆 Best Writer & Social Media Manager – Live Well Jamaica
🏆 Spanish-American Foundation Scholarship – Excellence in Language Studies
