Shane Paulsen

 CURRICULUM VITAE: SHANE PAULSEN PAGE ONE P E R S O N A L I N F O R M A T I O N SURNAME:Paulsen FIRST NAMES:Shane Ian Julius ADDRESS:Impasse Paille En Queue, Calodyne Grand Gaube, Mauritius TELEPHONE NUMBERS: - (Cell) EMAIL ADDRESS: - DATE OF BIRTH:29 October 1970 I.D. NUMBER:- AGE:52 SEX:Male NATIONALITY:South African MARITAL STATUS:Married DEPENDANTS: Three HOME LANGUAGE:English OTHER LANGUAGES:Afrikaans, Zulu DRIVER’S LICENCE:Code 08 (no endorsements) INTERESTS:Cricket, rugby and water sports HEALTH:Good CURRICULUM VITAE: SHANE PAULSEN PAGES TWO EDUCATIONAL DETAILS SCHOOLING LAST SCHOOL ATTENDED :Sarel Cilliers High School, Glencoe, South Africa LEVEL ACHIEVED:NTC 3 (1988) Subjects: English, Afrikaans, Math’s, Technical Drawing, Technical Electrical, Science HIGHER EDUCATION COURSE:Computer Electronics (incomplete) INTERNAL COURSES: Various internal courses have been completed (Metro and Spar), including the following: :Industrial Relations :Systems :Management :Interpersonal skills :Deli :Bakery :Fruit & Vega :Fish :Cheese :Perishables COMPUTER LITERACY: Windows 10 Advanced, Office 2019 Advanced, Quadro pro, Uniplus pos.Spar 3 systems, Pick n Pay systems, Checkers systems, SAP, B.W Reporting, Sap Netweaver, Microsoft Sharepoint Achievements : W&R SETA NQF Level 4 Information Technology NQF 5 CURRICULUM VITAE: SHANE PAULSEN PAGES THREE EMPLOYMENT HISTORY NAME OF COMPANY: Web Expressions (Owner) PERIOD EMPLOYED: 15 Dec 2010 – Current POSITION HELD: Owner RESPONSIBILITIES: Web Design, SEO, Paid Media, E-commerce, Web Hosting WEBSITES : https://webexpresions.co.za , https://ecommercewebsitedesign.co.za PORTFOLIO : https://webexpresions.co.za/portfolio/ PLATFOMS USED : Magento, Prestashop, Shopify, Big Commerce, Wordpress, Joomla, Drupal Website Design E-commerce Website Design Search Engine Optimization Keyword Research Backlink Building WHMCS Web Hosting Social Media Marketing Paid Media (Google Ads, Facebook Ads, LinkedIn Ads) Html CSS Javascript PHP Adobe Photoshop Adobe Illustrator Adobe After Effects Business card, Flyer, Brochure design Training Ultimate Google Ads Training Seo For WordPress Expert Chrome Development Tools Digital Marketing Masterclass Web Development Course Expert SEO Training CURRICULUM VITAE: SHANE PAULSEN PAGES THREE EMPLOYMENT HISTORY NAME OF COMPANY: Builders Warehouse PERIOD EMPLOYED: 15 Dec 2009 – 2018 April POSITION HELD: Yard & Tile Manager RESPONSIBILITIES: Duties included the following ACHIVMENTS : NQF Level 4. Implement strategy, policies & procedures: Ensure that you are always up to date on company strategy & that your department & learn members always act in line with this strategy. • Contribute to the formulation & effective implementation of store strategy. Identify clarity & implement your own departmental strategy in line with the store strategy in communication with the replenishment manager & your DMs. Ensure full understanding & correct implementation of the strategy in your team. Formulate, implement, control & regularly review tactical plans in line with store & departmental strategy • Drive & implement all company policies & procedures, ensuring that up-to-date policies & procedures are communicated to, understood & correctly implemented by your team members Achieve budgets: • Achieve agreed financial budgets 8. Targets (sales, margin, cost/ expenses ratio, stock loss results, increase in promotional sales) for the store through proactive management. Monitor & ensure implementation of action plans to address all negative variances against budget to maximize profitability Maintain operational standards: • Implement & maintain all required operational standards [merchandising, ticketing, housekeeping, stock availability, service levels, pricing, promotional planning & execution, smooth operation of customer deliveries, quotations lo customers, staff dress codes, safety, customer service levels), as well as all company policies & procedures. • Ensure that areas contained in the following checklists are correctly managed & the required standards adhered to the LP department checklist. Admin managers' checklist, Operations checklist. Regional operations managers' checklists. Regional admin managers' checklists. Ensure market awareness: Ensure that you & your DMs do an ongoing analysis of market trends, competitors & customer needs & initiate action arising out of the analysis. Satisfy internal & external customers: Drive customer service excellence through your departments, ensuring that sales team members are trained, signed off, coached, motivated, performance managed & reinforced to provide excellent service & thorough product knowledge. • Be accessible to customers at all times, handling queries, requests & complaints effectively & efficiently, ensuring customer delight. Build customer relationships by formulating, implementing & regularly reviewing plans to meet customer needs. Monitor customer feedback, needs & trends & initiate appropriate corrective/ proactive actions arising from these. • Build supplier relationships aimed at enhancing service levels. • Ensure efficient & effective action, delivery & interaction with all internal customers. Manage people: Reflect company vision & values in your leadership practices. Ensure that team members understand & implement the vision & values • Manage performance to meet operational & financial objectives • Create a motivating & healthy workplace climate through regular feedback, monitoring of team member satisfaction, coaching, recognition of good performance & reinforcement, sensitive & effective handling of IR issues according to company procedures, ensuring that cooperation & workplace harmony are promoted • Identify potential in the team, draw up succession plans, implement action & provide opportunities to mentor & develop team members' skills CURRICULUM VITAE: SHANE PAULSEN PAGES THREE EMPLOYMENT HISTORY NAME OF COMPANY: CTM PERIOD EMPLOYED: March 2006 – 30 March 2009 POSITION HELD: Manager RESPONSIBILITIES: Duties included the following ACHIVMENTS : Customer service award two years running.  Maintaining a sales growth of 35% year on year  Monthly strategy & business plans for individual departments Sales budgets (R7.8 million) Merch cat orders Merch cat sales Housekeeping & filling of tiles. Displays & lifestyles Stock control (9 times per anum) Shrinkage, E.g.: damages & incorrect stock loaded theft. Computerized tap logistics machine. Receiving & stock placements Gpnt (goods purchased not taken) Tile matrix Promotional layouts. Selling & convincing customers on a lifestyle concept. Display boards. Staff control.  Producing a net profit of 12 % B.W Reporting  Trouble Shooter (sent to problem stores to resolve stock, procedure and theft issues) The setting of yearly store budgets (once a year). Opening of a new store in Vaal. CURRICULUM VITAE: SHANE PAULSEN PAGES FOUR EMPLOYMENT HISTORY (cont…) NAME OF COMPANY: Checkers Gazina PTA PERIOD EMPLOYED: 9th June 2005 - 13 March 2006 POSITION HELD: Asst Store Manager RESPONSIBILITIES: Duties included the following  Checkers great drive on fresh dept. E.g., Cheese, Fruit & Vega, Perishables, Fish, Bakery and Deli.  Store operations and key holder.  Ensuring profitability within all departments and budgets (including Butchery, Bakery Fresh Fish and Delicatessen) Increasing turnover and achieving sales budgets Maintaining high levels of housekeeping and hygiene Space allocation and store layout Maintaining merchandising standards Implementation of promotional activities Management of house brands Ensuring excellent customer service Stock management and stocktaking Ordering of stock and negotiating with suppliers Receiving checks Security and shrinkage management Staff management and motivation Industrial Relations Efficient utilization of management information (Computer reports) Compilation of sales reports Front-end and cash office control Administration and systems control  Special occasions budgets and planning. E.g. (New Accounts, Month Ends) Turnover per month +- 7 million The total staff complement was 62. REASON FOR WANTING TO LEAVE: Better opportunity, left for CTM CURRICULUM VITAE: SHANE PAULSEN PAGES FIVE EMPLOYMENT HISTORY (cont…) NAME OF COMPANY:Pick n Pay Francistown (Botswana) PERIOD EMPLOYED:2003 April – 2005 March POSITION HELD:Store Manager RESPONSIBILITIES: Duties included the following:  Pick n Pay great drive on fresh dept. E.g., Cheese, Fruit & Vega, Perishables, Fish, Bakery and Deli.  Store operations and key holder.  Ensuring profitability within all departments and budgets (included Butchery, Bakery Fresh Fish and Delicatessen) Increasing turnover and achieving sales budgets Maintaining high levels of housekeeping and hygiene Space allocation and store layout Maintaining merchandising standards Implementation of promotional activities Management of house brands Ensuring excellent customer service Stock management and stocktaking Ordering of stock and negotiating with suppliers Receiving checks Security and shrinkage management Staff management and motivation Industrial Relations Efficient utilization of management information (Computer reports) Compilation of sales reports Front-end and cash office control Administration and systems control  Special occasions budgets and planning. E.g. (New Accounts, Month Ends) Turnover per month +- 5 million Pula The total staff complement was 48. REASON FOR WANTING TO LEAVE: Immigration dept would not renew the working permit. CURRICULUM VITAE: SHANE PAULSEN PAGE SIX EMPLOYMENT HISTORY (cont…) NAME OF COMPANY:Spar Mochudi (Botswana) PERIOD EMPLOYED:2001 Sep – 2003 April POSITION HELD:Store Manager RESPONSIBILITIES:Having overall accountability for the Growth and efficiency of the store, Duties included the following:  Store operations and key holder.  Attending regional marketing meetings once a month for the Giant Foods group.  Creditors and debtors ledger books.  Ensuring profitability within all departments (included Butchery, Bakery, and Deli)  Increasing turnover and achieving sales budgets (Approx P 1,9 million a month) Setting of and subsequent management of budgets Maintaining high levels of housekeeping and hygiene Space allocation and store layout Maintaining merchandising standards Implementation of promotional activities Management of house brands Ensuring excellent customer service Stock management and stocktaking Spar systems three ordering of stock and negotiating with local suppliers Receiving checks Security and shrinkage management Staff management and motivation (approximately 42 staff members) Industrial Relations Efficient utilization of management information Compilation of sales reports Front-end and cash office control Administration and systems control REASON FOR WANTING TO LEAVE: Contract over and joined Pick n Pay. CURRICULUM VITAE: SHANE PAULSEN PAGES SEVEN EMPLOYMENT HISTORY (cont…) NAME OF COMPANY:Spar Mahalapye, Botswana PERIOD EMPLOYED:Feb 1998 to Mar 2001 POSITION HELD:Store Manager RESPONSIBILITIES:Having overall accountability for the Growth and efficiency of the store, Duties included the following: Ensuring profitability within all departments (included Butchery, Bakery, and Delicatessen) Increasing turnover and achieving sales budgets (P1.6 million +/- per month) Setting of and subsequent management of budgets Maintaining high levels of housekeeping and hygiene Space allocation and store layout Maintaining merchandising standards Implementation of promotional activities Management of house brands Ensuring excellent customer service Stock management and stock taking (R1.2 million stock holding/month) Ordering of stock and negotiating with suppliers Receiving checks Security and shrinkage management Staff management and motivation (approximately 45 staff members) Industrial Relations Efficient utilization of management information Compilation of sales reports Front-end and cash office control Administration and systems control  Spar systems three ordering of stock and negotiating with local suppliers REASON FOR LEAVING:Completion of contract and return to South Africa CURRICULUM VITAE: SHANE PAULSEN PAGES EIGHT EMPLOYMENT HISTORY (cont…) NAME OF COMPANY:Metro Cash and Carry Botchabelo PERIOD EMPLOYED:Jun1994 to Nov 1997 POSITION HELD:Assistant Store Manager RESPONSIBILITIES:Responsibilities were similar to the above and Included the following: Relief store manager for numerous stores. Achievement of sales budgets (R5.4 million/month) Stock management (R3.1 million/month) Staff management (67 staff)  Weekly store counts on a cig, sugar, and maize. Setting of and subsequent management of budgets Maintaining high levels of housekeeping and hygiene Space allocation and store layout Maintaining merchandising standards Implementation of promotional activities Management of house brands Ensuring excellent customer service Receiving checks Security and shrinkage management Industrial Relations Efficient utilization of management information Compilation of sales reports Front-end and cash office control Administration and systems control REASON FOR LEAVING:Financial opportunity. Left for Botswana REFERENCES Name: Deon van Aardt Position : Store GM Company: Builders Warehouse Tel. No. : - Name: Gerhard Tynsman Position : Store Manager Company: Metro Cash and Carry Tel. No. : - Name: Roseanne Position : HR Manager Company: Spar Botswana Mahalapye Tel. No. : 09267 - Name: Rohit Chopra Position : Operations Director Company: Spar Botswana Mochudi Tel. No. :09267 - Name: Ray Kemp or Warren Lane Position : Directors Company: Pich n Pay Riverwalk Tel. No. : Ray- Warren 09267 - Name: Devon Nidoo Position : Regional Manager team Company: Checkers Tel. No. : - Name: Jody van Rensburg Position : JV Partner Company: CTM Tel. No. : - /-/-