Shane Mitchell
Business Analyst - March Products
Ontario, CA 91762--
Accomplished and Team-Oriented Information Technology Manager with a track record of leadership
success in the Information Technology Industry. Self-motivated problem solver, experienced in
providing technical support in a wide range of environments including corporate offices, warehousing
operations, manufacturing facilities. Possesses extensive experience troubleshooting hardware and
software issues as well as rebuilding the company processes in more efficient and cost effective
manner. Recognized for striving to improve skills and abilities through self education and experience
with a mission to fulfill the company’s vision.
Authorized to work in the US for any employer
Work Experience
Business Analyst
March Products - Jurupa Valley, CA
January 2019 to Present
Responsible for the IT department which handles purchasing and upkeep of all servers, networks,
cameras, computers, mobile devices, printers, and other electronic devices.
Also responsible in creating and streamlining all processes in each department so that the daily business
runs smoothly and efficiently from department to department, as well as analyze data within the business
as a whole and make recommendations on adjustments that would save cost.
Accomplishments
• Designed a new Bill of Materials structure that allowed the business to have accurate yields and correct
lead time information
• Implemented a ticketing system that allowed the company to submit requests for help from the IT
team, cutting down response time by 40%
• Created a process that took the lead time for an average sales order from 4 weeks to 45 minutes
over the span of 3 years
• Designed a forecasting model that brought the average inventory on hand at the end of the season
down by 30%
• Worked with each department manager to improve processes over 7 years that increased revenue
from $7 million to $25 million and only increase the employees on staff by 20%
• Created an automated process that allowed an average worker to ship 800 boxes a day, minimizing
required employees in shipping
• Implemented a new process with vendor support that allowed for the automation of payment receipt,
reducing workload in accounts receivable
• Created and implemented work from home plan in 2020, allowing all employees no downtime in their
jobs
Owner
Western Sierra Trading - Ontaio, CA
August 2014 to Present
I have built and run an online B2C business for outdoor furniture. I have several outdoor manufacturing
companies as vendors and have built a business that creates modern sets from multiple manufacturers
allowing customers to easily buy their outdoor furniture needs in one simple place. I do business on my
own website as well as sell on several marketplaces and other outdoor retailers websites. I have created
a streamlined process that allows me to run my own business with minimal time invested, and maximum
profit output. My year over year growth has been between 15%-20%, allowing me to branch out and
invest in inventory and create a solid distribution network.
IT Manager
March Products - Jurupa Valley, CA
January 2016 to December 2018
Managed the technical department which handles all networks, servers, and computers within the
premises. Purchase and Implement all hardware and software within the company, based on several
criteria which include: increased efficiency, lower costs, and automation of tasks.
Another facet of the role within the company is Process Engineer; working with employees in every
department in order to help streamline workload and help automate tasks to increase the total efficiency.
Accomplishments
• Migrated the entire company into Netsuite from Fishbowl. Recreated all processes within every
department within the new ERP system, provided training and support for all employees in order to make
the transition as smooth as possible.
• Implemented a new WMS system in the warehouse with purchasing scan guns, buying the module
needed in Netsuite, creating a Bin system within the warehouse the made sense to the picking staff, and
training all necessary staff within the warehouse and operations team on how the process would work
• Built an automation within Netsuite to create work orders to the necessary departments when sales
orders came in requiring finished goods not on the shelf
• Created a structure in the IT team that allowed the team to focus on certain tasks and keep employees
from minimal downtime when having problems with hardware/software while at the same time keeping
the transactions flowing through the EDI service which handles 80% of the company sales volume
• Implemented a new VOIP phone system to replace a PBX allowing employees to use their phones as
needed in any location
IT Specialist
March Products - Pomona, CA
February 2014 to January 2016
Responsible for all technological assets within the company which includes: software, printers,
computers, servers, operating systems, accounting/ERP software, PBX phone system, LAN networks.
Redesigned better processes for the operations flow with the help of technology to develop better
processes for more profitability and efficiency.
Accomplishments
• Implemented an EDI process so that it was automated when orders would be imported into Fishbowl
and Tracking information would be exported from Fishbowl into EDI on an hourly basis
• Created a new process in the company utilizing fishbowl so that orders were not shipped at the front
end and tracking would show no movement for weeks when the order had not even been produced.
• Onboarded multiple companies in EDI, creating customizations as needed to automate order writing
• Created a new file server structure with correct access rights to allow certain departments to access
the information needed to perform their jobs.
• Created a process that took the lead time for an average sales order from 4 weeks to 45 minutes
over the span of 3 years
IT Specialist
Sky-tech Glazing Systems
May 2013 to February 2014
Designed, implemented, and maintained the information technology systems within the company.
Implementation and installation of all: servers (file and email), desktop computers, laptops, routers,
printers, plotters, tablets, and phones. Redesigned the business process in order to better utilize the ERP
system and allow staff the ability to work concurrently with the data.
IT Specialist
Hayden Industrial
August 2006 to May 2013
Responsible for all IT related tasks at this job, from installation and maintenance of: user's computers,
servers (both onsite and remotely), printers (local and network), network equipment (routers, L2/L3
switches, running cable, wireless Access Points), video surveillance, digital LAN phones, and mobile
devices (phones, ipads, droid tablets).
Skills
• Active Directory
• TCP/IP
• DNS
• LAN
• Microsoft Windows
• DHCP
• Microsoft Windows Server
• Operating Systems
• Computer Networking
• Help Desk
• VPN
• Network Support
• WAN
• VoIP
• Mobile Devices
• Technical Support
• System Administration
• Visio
• Windows 2000 Server
• Windows 2003 Server
• Windows 2008 Server
• Windows 2012 Server
• Android
• iOS
• NetSuite
• FIshbowl
• IIS
• Microsoft Office 365 Admin
• VMWare
• VPN
• Active Directory
• Software troubleshooting
• Remote Access Software
• Project management
• Project planning
• Business requirements
• Process improvement
• Data analytics
