TECHNICAL SKILLS
Microsoft Applications: SharePoint, Visual Studio, Windows SDK, SCCM, Sysinternals, Visio, O365
Business Applications: SAP (ERM) (B1), Citrix, Lotus Notes, BES 10, Mcafee Virus + Endpoint Encryption, Bitlocker, Symantec Endpoint Managment, Avaya, Asterisk, FreePBX, Oracle, Webex.
Electronics: Repair Phones/Tablets, Circuit Board repair, Build solar panels, AC/DC, Modifications, 3D Printing/Modeling, Creating filament from recycled plastics.
Programming Languages: C, Basic, PowerShell, DOS, QBasic
Government of Canada/Saskatchewan Security Clearance
Employment History
IT Operations Manager – Pippin Technical Service Sept 2016-Present
Deskside/IMAC
Domain, Cpanel (E-mail), System and Symantec Endpoint Administration
Windows, Mac and Linux Support
Custom building servers for clients (Linux and Windows)
Commissioning / Programming
Software Implementation, Backups, Disaster Recovery
Telephone and Remote Support
VOIP, AOIP, FreePBX, AXIA, Asterisk Configuration and Support
Project Management, SAN Management, VPN
Configuring and Deploying Cisco, Dell and Watchguard Equipment
Network Administration / Server Administration (2008/2012/2016)
Purchasing and Licensing, Domain Administration
SAP B1 Administration/Support/Implementation
Sage 50 support
MSP Mentor – Global Mentoring Solutions June 2016 – Sept 2016
Tier1/Tier2 End User Deskside Support(Remote)
Windows XP, 7, 8, 10, Mac OS, IOS, Android, Blackberry Support
Remote assistance via Ncentral, Connectwise, Teamviewer, LogMeIn, Bombgar, Labtech, Splashtop, VNC and RDP
VPN Support and Configuration
Active Directory Management
Exchange Server Administration
Phone/VOIP and Chat support Canada/US
Network Administration
Ticket Creation, Management and Escalation
Working with Partners and Vendors
O365 Administration and User Management
Server 2008, 2012 Management
IT Network Specialist-Contract – National Research Council of Canada April 2016 - June2016
Network Troubleshooting / Cabling
Life Cycling Equipment
Help Desk Support
Building System Images and Deploying
Virus Removal
Asset Tracking
Configuring Computers and Lab Equipment to work together.
Tier 2 Analyst – SaskpowerJune 2014 – February 2016
Citrix, Mcafee AntiVirus + Endpoint Encryption.
Mobile Device Management (Apple), Network Printers, Active Directory.
Server 2008/2012 Knowledge
Provide system software support and install third-party supplied corrections for third party software problems. Provide support for COTS software, distributed computing productivity tools, and computing software infrastructure support.
Provide support and maintenance to custom applications installed for desktop user experience. Where necessary, escalate issue to tier 3 application support.
Provide SAP administrative support for hardware /software
Provide technical support for hardware/software.
SAP/ERP, SAP/CRM usage and support
Asset Tracking and management
Work with Remedy ticketing system. Phone/E-mail/Chat/Face to Face support.
Knowledge of Lotus Notes / SSMS application
Work with 3rd parties for software support and issues resolution.(Apple, Microsoft)
Hardware problem Resolution, Deskside support.
Provide Break/Fix, support, advice and assistance.
Maintain knowledge management of problem resolution as problems are resolved.
Where applicable, work with 3rd parties for hardware support and issues resolution.
Highlights
Refined some of our install processes. Changed a 30 min reinstall to 2 min repair.
Created a fix to resolve an issue the day of a corporate wide rollout.(INovah)
Techni-Connection – Field Service TechnicianMarch 2012-June 2014
Provide service and customer support during field visits or dispatches
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Servicing Kiosks, ABM’s, POS, Rack Equipment, Servers
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Highlights
Galaxy Cinemas Movie/Time display system went out, got them up and running with a temporary cached version of the information so they could at least display everything until a replacement system could be sent out.
WBM Office Systems – Bench Technician\FTEJuly 2013-February 2014
Deskside Support
Field Service Technician
Computer and Deployment Technician.
Backup/Recovery Solutions.
End User Training.
Updates personal knowledge of all software, hardware, and related items.
Replacing internal components.(Laptop Motherboards, cards, connections, etc.)
Establishes and maintains timely and accurate communication with users, management, and colleagues regarding applicable issues.
Configuration and installation of Mobile devices, such as Blackberries and Ipads.
Crypto Virus removal, recovery of corporate data from corrupted/encrypted drives.
Project based work, leading team on project, accurate reporting and record keeping.
Highlights
Saved a client’s corporate data after the Crypto Virus took hold of their system.
Made the Quest Migration Project a success by championing the execution.
Tech-I Services LTD. – System Administrator/Consultant2003 – Present
System Administration 2008/2012/2016/Linux/Mac
Virtualization with VMware/VSphere and Hyper-V
Domain and Web Site Administration
Managing Active Directory and Group Policy
IMAC/SCCM/WSUS/WDS
Network Administration, VPN, DNS
Help Desk Support and Ticketing
Supporting IP Phones, Asterisk, Thermal Printers/Plotters, Legacy hardware
Exchange Administration
3D Printing Services, Filament extrusion, 3D Scanning/Modeling
Consultation and Project Services
Highlights
Establishing processes, documentation, designing and implementing Tech-I’s complete mainframe and network.
Creating new business opportunities and proven independent learning.
EDUCATION
CompTIA A+, Academy Of Learning, Saskatoon Saskatchewan, 2013
MCP, Academy Of Learning, Saskatoon Saskatchewan, 2015
MCTS, Academy Of Learning, Saskatoon Saskatchewan, 2015
Mac Integration Basics, Apple Inc., 2015
IT Administration, Career Campus, Saskatoon Saskatchewan, 1998
REFERENCES
Available upon request.
RECOMMENDATIONS FROM LINKEDIN
Rosanah (Rose) Santos, P.Eng., PMP
Manager, Distribution Engineering at SaskPower
Helpful, knowledgeable, and tenacious are three words that come to mind about Shane. I had the pleasure of working with him while he was at SaskPower, and was grateful for the help he was always happy to provide. He possesses strong troubleshooting skills and thinks of practical ways to solve a problem. He will be an asset to your company's IT department!
February 26, 2016
