Shane Dwyer

Shane Dwyer Results oriented marketing professional with experience in decision support analysis, customer service, data analysis, and marketing and public relations planning - - Kingston, Jamaica PROFESSIONAL EXPERIENCE EDUCATION Departmental Supervisor Conduent Client Care Center Master of Science - Tourism and Hospitality Management University of the West Indies 09/2015 – 03/2017 Global business services company, formerly Xerox 2017 Achievements/Tasks Managed the daily operations of the Humana Inc. Web Chat department. Compiled and presented performance reports to internal and client managers. Carried out quality audits and provided coaching for agents within the department. Assistant Departmental Supervisor Conduent Client Care Center 12/2014 – 09/2015 Achievements/Tasks Bachelor of Science - Management Studies, Marketing Specilisation University of the West Indies 2010 SPECIALISED TRAINING Advanced Business Analytics (2018) Coursera.org Provided client care services to Humana members via online portal. Data Visualisation with Tableau (2017) Formulated performance reports for Departmental Supervisor. Coursera.org Provided coaching for agents within the department. Humana Pharmacy Client Care Representative Conduent Client Care Center 08/2014 – 12/2014 Achievements/Tasks Provided client care services to Humana members via telecommunications platform. SKILLS Teamwork Customer Service Communication Data Analysis Social Surveyor and Data Entry Clerk Individual Consultancy TECHNICAL SKILLS 01/2011 – Present Microsoft Office Suite PowerPoint, Excel, Word, Publisher Achievements/Tasks Administer surveys in the field, collate and sort social data for numerous Environmental Impact Assessment projects related to renewable energy, aviation, cruise shipping, port development and tourism across the Caribbean region Marketing and Public Relations Coordinator University of the West Indies (Mona) 09/2011 – 08/2012 Data Visualisation Critical Thinking Data Entry and Visualisation SPSS, Excel, Tableau INTERESTS Data Analysis Marketing Sports Travelling Achievements/Tasks Promoted the activities of the unit to the university community using various creative and engaging mediums Developed marketing and public relation strategies to target prospective students of the University Developed recruiting plans to achieve target goals based on the University's mid-term strategic plans Maintained the programme's database Mentoring Public Speaking Chess REFERENCES Carl Brown, Strategic Business Unit Manager (Conduent) “Professional Reference” Contact:-– (876) 881 - 7478 Shantea Walters, Teacher (El Instituto de Mandevilla Prep) “Character Reference” Contact:-– (876) 456 - 6592