Shane Basco

Shane Eunice V. Basco Virtual Assistant | Administrative Support | Customer Service |ESL Cabuyao, Laguna, Philippines- LinkedIn: linkedin.com/in/shane-eunice-basco-702b2a21a Professional Summary Detail-oriented and highly organized Virtual Assistant with experience in administrative support, customer service, finance, and HR. Skilled in managing schedules, handling emails, processing financial transactions, and providing top-tier client support. Adept at using tools such as Slack, SAP, Salesforce, Microsoft Teams, Wrike, and Wise. TESOL-certified, demonstrating expertise in English language instruction for diverse learners. Passionate about delivering efficiency, accuracy, and exceptional service to help businesses grow. Talent Sourcing and Recruitment Specialist Upwork– Freelance, Remote (July 2024 – February 2025) • • • Conducted end-to-end recruitment including sourcing, screening, interviewing, and onboarding candidates. Collaborated with clients to understand job requirements and source top-tier talent. Utilized Upwork and other platforms for effective talent acquisition and pipeline management. Human Resources Specialist PIFS Enterprises Co.– Freelance, Remote commission based (July 2024 – February 2025) • • • Handled end-to-end recruitment processes including job posting, screening, interviews, and hiring. Coordinated with department heads to fulfill staffing needs and manage onboarding. Maintained applicant records and ensured compliance with recruitment policies. Virtual Assistant | Finance Team Lead TopstepTrader Inc. (July 2024 – February 2025) – Freelance, Remote • • • • Managed financial transactions, payouts, and compliance reviews using Chase, Wise, and Signature Bank. Processed ACH batches, wires, and funding requests while ensuring accuracy and efficiency. Communicated directly with clients and provided daily financial reports. Used Slack, Wrike, and Bridge App for task coordination and workflow management. Home-Based ESL Teacher 51Talk (December 2024 – February 2025) – Independent Service Provider, Remote • • • • Delivered interactive online English lessons to students of all ages. Assessed student progress and provided constructive feedback. Adapted teaching methods for diverse learners, including children and professionals. Utilized TESOL training to enhance lesson effectiveness and engagement. Pricing Analyst 3M Inc. (January 2024 – July 2024) – Remote • • • Handled data cleansing, pricing analysis, and issue resolution for international clients. Utilized SAP, Salesforce, and RCM for data management and price matching. Assisted in managing high-volume cases to ensure timely processing. HR Staff Ohgitani Philippines Inc. (July 2023 – December 2023) • • • Managed onboarding, recruitment, employee benefits, and documentation. Conducted orientations, timekeeping, and incident report management. Processed payroll-related documents, purchase orders, and billing statements. Customer Service Representative Concentrix (September 2021 – March 2022) • • • Handled voice, email, and chat support for customer inquiries and orders. Processed retail service requests and ensured high customer satisfaction ratings. Trained in American customer service protocols and call monitoring. Core Skills & Competencies Administrative Support & Data Management Email & Calendar Management Customer Service & Client Relations Financial Processing & Reports Recruitment & HR Coordination CRM & Project Management Tools Strong Communication & Multitasking TESOL-Certified English Language Instruction Problem-Solving & Decision-Making Education Bachelor of Science in Psychology (University of Cabuyao) Certifications & Training TESOL Certification (Teaching English to Speakers of Other Languages) Workplace Harassment Awareness Seminar (2023) Work Ethics in Organizational Settings (2023) Leadership & Professional Development Training (2023) Personal & Organizational Values in the Workplace (2023) Tools & Software Proficiency Administrative & Finance: Slack, Wise, Wrike, Bridge App, Chase, Signature Bank CRM & Data Management: SAP, Salesforce, Microsoft Teams, RCM Virtual Assistance & Communication: Google Suite, Microsoft Office, Zoom, Trello Why Hire Me? Highly organized and able to manage multiple tasks efficiently. Tech-savvy and proficient with various business tools. TESOL-certified, ensuring strong English communication and instruction skills. Excellent communicator with strong problem-solving skills. Client-focused with a dedication to quality service and confidentiality.