Shane Ahriane Condalor

I have experience in quality assurance, data analysis, and performance reporting, with a strong focus on accuracy, consistency, and continuous improvement. I regularly review and validate tickets, identify trends and root causes, and ensure quality standards are applied fairly and consistently.

I am skilled in creating and maintaining BI dashboards that track QA productivity, review volumes, debate outcomes, and KPI performance. I am proficient in Excel, including advanced formulas, data validation, and comparative analysis between raw data and dashboards to ensure data integrity.

I also have experience documenting processes and computations, such as RCA analysis and 100% KPI calculations, ensuring clarity and consistency across teams. I collaborate effectively with stakeholders, communicate insights clearly, and take ownership of tasks from analysis to delivery.

Overall, I bring strong analytical skills, attention to detail, and a proactive approach to improving quality processes and reporting accuracy.