ShaNara Harris

Sha'Nara Harris Peoria, IL 61603- To obtain a position that can utilize my clerical, public relations, marketing and customer service skills with room for growth. Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience CSR - Customer Service Representative HGS USA - Peoria, IL August 2017 to Present Assist various clients through SMS and Web Chats find information on various dealerships and their vehicles. Facilitate the transaction of vehicles being sold to a private buyers from private sellers. I handle inbound and outbound calls in this position. As well as handle escalated/supervisory calls, create emails to escalate up to the client, developed and maintained training and job related resource guides and mentor/train new agents for boths chat support and calls. Public Relations Manager TRULY GRAND SPORTS PROMOTION, LLC - Flint, MI August 2014 to Present Public Relations, consulting and branding for elite athletes and organizations. Founder of small public relations and assistant service business SIMPLY COMPLETE - Flint, MI March 2013 to Present Web design and multimedia manager Inspector/Packer Magna Electronics - Holly, MI September 2016 to March 2017 Assembly of automobile rear facing cameras. Public Relations VEHICLE CITY ROYALS ORGANIZATION - Flint, MI January 2016 to December 2016 Head of Public Relations and multimedia department Fork Lift Operator Hutt Trucking - Grand Rapids, MI May 2016 to July 2016 Forklift driver and inspection of baby food Material handling and loading /unloading semi trailers Fork Truck Operator Acument Global Technologies - Holly, MI July 2013 to May 2016 quality control and bolt inspection. Fork lift operator Sorter/Packer MANPOWER TEMPORARY SERVICES - Flint, MI June 2011 to July 2013 Quality and Inspection of automotive parts Bartender, Cashier FENTON FARMS GOLF CLUB - Fenton, MI July 2010 to October 2010 Food Preparation, Reservation Skills, Inventory, Customer Service. Point of Sale system Student Manager, Team Member CENTRAL MICHIGAN UNIVERSITY CAMPUS DINING / CLASSIC FAIR CATERING - Mount Pleasant, MI August 2007 to November 2008 Food preparation, Inventory, Cashier, Dish Room Production, Staff Supervision, Event Management Teen Supervisor / Office Assistant Beecher Community School District - Mount Morris, MI May 2004 to August 2007 Michigan Data Entry, Typing, Filing, Receptionist Duties, Copying, MS Suite, Faxing, Emailing, Employment training, Internet Research Supervising Duties, Student mentoring BEECHER BRIDGES TO THE FUTURE SUMMER PROGRAM, Cheer Camp Instructor Beecher Community School District - Mount Morris, MI July 2006 to August 2006 Instructed and monitored kids during cheer/dance camp. Student Mentoring, Child Development Education Business Management University of Michigan - Flint, MI Social Work Mott Community College - Flint, MI Social Work Central Michigan University - Mount Pleasant, MI General Education Diploma in Areas Beecher High School - Mount Morris, MI Skills Customer Service, CSR, Call Center, Customer Support, Customer Care Certifications/Licenses Certified Forklift Operator Additional Information Organizational Skills Communication Skills Reliable Phone Etiquette Leadership Skills Creative Thinking Customer Service Skills Web Design Strong in many subject areas; well-rounded education. Awards Received: Honor Roll Urban League Black Scholar Delta Sigma Theta Scholarship Recipient