Shanalese Lindo

A marvellous day to you!

My name is Shanalese Lindo and I am a trained Relationship Coach and Customer Service Representative, and I recently obtained a Tech Recruitment Certification. I am also an experienced Client Success Manager, Operations Coordinator, Human Resource Assistant and Recruiter.

I value good Customer Service! As a trained Customer Service Representative, I understand the need for empathy, going above and beyond for customers, and ensuring that their issue is not only resolved but that they also leave having a good customer service experience. I have a keen eye for detail, I am an extremely fast learner (with Tech, program materials, new procedures etc), I understand the value of customer feedback and I believe this should be garnered as much as possible, to see how customers can be better served. I am able to spot ineffective processes, and I am forward-thinking (seeking and finding ways to improve efficiency and automate), and I am keen on providing process improvements as the need arises.

As an experienced Customer Success Manager, I have experience working with a Coaching Company for coaches, consultants, and trainers who want to build their brands, master their message, monetize their skills through premium services, and take their business to six figures & beyond. At this company, I was in charge of the entire communication cycle for clients; from pre-onboarding, to during the program, to post-offboarding. I created a Client Dashboard to provide metrics on the clients' performances in the programs. I have provided process improvements, created SOPs, and instructional Loom videos, and worked with managers to implement changes. 

I also worked with Flamingo Inc., a company that sources and vets service providers for Apartment buildings all over the U.S. I posted job Ads, disabled Ads as necessary (upon liaison with my supervisor), interviewed and onboarded candidates, and was the main point of contact for thousands of service providers/contractors. I afterwards became the Operations Coordinator, where I managed the Fitness Department (scheduled fitness sessions for all the apartment buildings, hired fitness instructors, reviewed their demo videos plus much more). I was also the main point of contact, for building managers, fitness instructors, and residents of the apartments. I was also in charge of the Company's inboxes.

Each day, I provided a myriad of Process Improvement recommendations to the Management via the Slack Channel. I also created a "No Show" form, to track why service providers were absent from their appointments. Upon suggestion from a service provider, to have a phone system, this was implemented and this was a great implementation as it helped to decrease the number of "No shows".

Thank you kindly for reviewing my application. 

I look forward to hearing from you, at your convenience.

Have a great rest of your day!

Sincerely,

Shanalese Lindo