Shanae Owens

 Shanae Owens-  |  -  |   900 24TH Ave West Cumberland , St. Catherine 00000 Professional Summary I am a dedicated, discipline and hardworking young lady with a strong passion to excel within any company to which I will be employed. Readily assimilates information, trustworthy and pays attention to detail. A positive and well rounded individual. Experienced in dealing with difficult customers and resolving their concerns amicably. Competent in Microsoft suite such as Microsoft word, Excel and relevant computer programs. Able to research and record information accurately and communicate effectively with customers, supervisors and peers. Possess the ability to adapt easily a strong team player who works consistently to promote a good work environment. Skills Issue and Complaint Resolution Calm and Professional Under Pressure Understanding Customer Needs Efficient and Detail-Oriented Multitasking and Prioritization De-escalation Techniques Upbeat and Positive Personality Verbal and Written Communication Time Management Work History Customer Service Representative  |   Advantage Communication - Kingston 05/2021 - 06/2021 Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered at least 40 constant flow of customer calls with minimal wait times. Consulted with outside parties to resolve discrepancies and create effective solutions. Customer Service Associate  |   Ibex Global Solutions - Portmore, St. Catherine 03/2019 - 07/2019 Handle inbound sales calls. Floor support. Update customer profiles/accounts. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Billing Associate  |   Sutherland Global Service 12/2016 - 01/2019 Managed Microsoft accounts. Updated accounts and reported abnormalities to supervisor. Resolved customer's concern. Assisted in training new employees. Receptionist  |   Dyna-Max Fitness - Portmore, St. Catherine 04/2015 - 11/2015 Updated customer's records Provided safety briefings to customers Interacted with external service contractors. Liaised with vendors, contractors and professional services personnel to properly process orders. Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking. Responded to inquiries from callers seeking information. Education University College of The Commonwealth Caribbean, 17 Worthington Ave King 5 11/2019 Bachelor of Science: Logistics And Supply Chain Management (pending) Excelsior Community College, Mountain View Avenue, Kingston. 07/2016 High School Diploma Bridgeport High School, 1 Gibson RD, Bridgeport St. Catherine 07/2015 High School Diploma 5 CSEC PASSES