Shanae Goldson

Specializes in Email Support, Phone Support, Live Chat Support, and Social Media Customer Service.

Here's what I can offer:

• Integrity and Punctuality: I am committed to maintaining high ethical standards and ensuring timely responses.

• Comprehensive Support: I respond to members’ emails, live chats, and phone calls, addressing comments, questions, or concerns with precision and care.

• Social Media Engagement: I review and interact with customers across all social media platforms, fostering positive relationships and addressing inquiries promptly.

• Effective Issue Resolution: I track, manage, and successfully deliver resolutions to all customer requests, ensuring satisfaction and efficiency.

• Proficiency with Remote Work Tools: I am adept at using essential remote work tools such as ZenDesk, Gorgias, Shopify, Canva, Khoros, Conversocial, Gladly, Slack, Recurly, ShipStation, Asana, Zoom, Starshipit, Aircall, Hubspot, Hubstaff, MS Office, Loox, Loop Returns, Monday.com, and Fosdick.